McLarty Collision North
In operation 10 years.
It is our goal at McLarty Collision North to exceed our customers' expectations on a regular basis. Through continuous improvement and a relentless desire to be the best, we will meet our goals. Our staff can help you with every step of the way.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Repairs are excellent. However, the wait time for repairs was longer than initally stated. The staff was most curteous and caring. They always informed me of the delays.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
I used the West Little Rock location twice and they were great. The north location is closer to me therefore I thought I would give them a try. It was a disaster the entire process. Poor communication initially with Erin Andrews who when I politely asked if I could talk to the manager became defensive and rude and I felt very uncomfortable proceeding with using the location because i hate confrontation but I was stuck. There were several days no one would answer the phone. If you left a message there was no call back and if you talked to the receptionist she did not go out of her way to be helpful. I ended up on more than one occasion having to call the West little Rock location to ask for help with getting information regarding my car. They assisted me and were able to tell me more about what was going on than the north location. Once I was assigned to the manager it got better. He was sick one week which made me have to deal with Erin again who was seemingly put out with dealing with me. I was told for two weeks that all they had to do was buff and send to sensors (or something like that where they check computers). I ended up having to pay for a rental 8 days after which they said my car would be done. It was so stressful using this group that I felt obligated to leave this review. I have never felt the need to leave a negative review about anything before. I hated being trapped in a uncomfortable unprofessional situation. I would go to wear a million times again but NOT this location. Thanks
Likely to Recommend - 0.5/5.0 -
I would use the West Little Rock location again as I have before but the North is more convenient so I gave it a try. Worst experience from start to finish and I felt uncomfortable even talking with the group because they acted rude and as if questions were unreasonable. Specifically Erin Andrews became very defensive and rude when I nicely asked to speak to a manager informing me that they would tell me the same thing. I had to call West Little Rock to get any help.
Repair Quality - 0.5/5.0 -
Poor communication and customer service rude and inattentive
Customer Service - 0.5/5.0 -
Often does not answer the phone much less return calls. I had to call the west Little Rock location on at least t 3 occasions to get a call back and to facilitate finding out the status of my repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very pleased with the repairs
Customer Service - 5.0/5.0 -
very pleased with the repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Verylikely
Repair Quality - 5.0/5.0 -
I loved my service, my car looks as if nothing happened. Great service!
Customer Service - 5.0/5.0
Ready on Time?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Moe did an excellent job. Left my car looking new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr. Mo, the person who worked on my vehicle was very detailed when he told me what the collision center needed to do repair my vehicle back to how it was before the accident. He treated my vehicle like it was his own vehicle. He restored on my vehicle to my satisfaction. My vehicle did stay in the bodyshop a few days over its estimated completion date. It turned out to be worth the wait. Thank you again Mr. Mo at McClarty Collison . Vickie Stewart
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
See comments
Repair Quality - 2.5/5.0 -
I took my vehicle in on Oct 27 and was told the job would take 8 working days. I explained that i was widowed and dont have a back-up vehicle. I was told they would get right on it. However, on Nov 5 , when i was expecting to hear that my car was ready, i get a text that said it wouldnt be resdy until Nov 21 (!?!) Then i called and was told it would not be ready on 11/21 and they hoped it would be resdy soon Then on 11/24 I got 3 texts The first indicated the job was near completion The second said completion date was changed from 11/21 to 11/26 The third text said completion date was moved from 11/26 to 12/2 These three texts the same afternoon I did not get my car bsck until 12/1 Again i live alone and had to rent a car at a great expense while stressed out about this I have owned my own business, and this is not good business I had been talking to a salesman at mclarty nissan about trading my car in and buying a new Nissan But now i will go elsewhere
Customer Service - 2.0/5.0 -
See prior comments No one seemed to care
Returned Clean
My Experience - 5.0/5.0 -
Mr. Morgan is an outstanding representative for your business. If by chance I would need automotive repair in the future he would be the major factor for my return business. He presents a professional attitude, but yet focus on the customers needs. Thank you for this employee in your service and representing your company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Moe was an excellent customer service representative! Much better than the previous experience.
Returned Clean
My Experience - 0.0/5.0 -
A 3 day job ended up being a 2 week job. I believe there were parts ordered I don't believe I needed. The final price was double what I was told.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Only when the repairs get completed and the correct wheel and tire is replaced for my ram truck
Repair Quality - 5.0/5.0 -
Still waiting on getting the correct wheel and tire replacement for my dodge ram. The overall paint and body work looks great so far . So we will wait and see if we can keep the 10 rating . Moe my service writer has been great and he is trying to get this problem resolved.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair looked great, the car was ready when you said it would be,