Mel's Intercity Collision Inc.
In operation 49 years, 46 years at this location.
MEL'S Inter-City Collision is a family owned collision, towing and auto repair facility that has been is business in the Tri-Cities Washington since 1977. Since we are locally owned and operated and are committed to standing behind our quality service. We feel we have a great service to offer anyone that has been involved in a collision. We can start by towing the vehicle, writing an accurate estimate, then repairing the vehicle where both autobody and mechanical repairs are done under one roof. Our technicians have completed extensive training, and with hard-earned expertise in modern repair technology, where each one is qualified to restore your vehicle to pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
Seeing how this wasn’t my first time at Mel’s I will continue to recommend them to everyone!
Repair Quality - 5.0/5.0 -
The quality of work Mel’s does is superior to any other collision repair shop!
Customer Service - 5.0/5.0 -
Heather was wonderful to work with.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend to anyone!!
Repair Quality - 5.0/5.0 -
Couldn't ask for better!!
Customer Service - 5.0/5.0 -
Excellent service!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have ;)
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always have a pleasant experience working with the crew at Mel’s from getting a quote from Heather to dropppng off and picking up after work is completed …….they are the one and only Body Shop we use
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Timely and excellent repair.
Customer Service - 5.0/5.0 -
Responsive to timing requirements.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They are great
Repair Quality - 5.0/5.0 -
Heather and their staff are very knowledgeable and helpful.
Customer Service - 5.0/5.0 -
You guys are great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
excellent work
Returned Clean
Likely to Recommend - 5.0/5.0 -
We would definitely recommend Mel's.
Repair Quality - 5.0/5.0 -
super happy with results
Customer Service - 5.0/5.0 -
friendly, professional, knowledgeable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always a pleasure to work with you
Customer Service - 5.0/5.0 -
Always a pleasure to work with you
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would definitely recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the 3rd time Mel has done body work on my vehicle in the past 10 years. I wouldn’t choose to go anywhere else. Honest and transparent, nice to work with.
Customer Service - 5.0/5.0 -
This is the third time I’ve used Mel’s body repair services in the past 10 years. I will always choose their service because they are transparent, honest, easy to deal with, and the car looks like new!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
GOOD PEOPLE!
Repair Quality - 5.0/5.0 -
We trust the repair work that is performed there at Mel'sCollision. The Office staff AND the Mechanics we have met have been both Professional and patient when we have encountered all manner of issues regarding our vehicles. Our POSITIVE experience there at Mel's Intercity Collision, past and present has meant that we are able to operate our vehicles with genuine confidence. Therefore, we ARE able to recommend Mel's ICC. Thank you. The R. Domras Family
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No complaints whatsoever
Repair Quality - 5.0/5.0 -
It was perfect no complaints
Customer Service - 5.0/5.0 -
Perfect no complaints
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very professional!
Repair Quality - 5.0/5.0 -
Customer service was great and the repairs were done in a very professional and timely manner!
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job, quality work and excellent staff.
Customer Service - 5.0/5.0 -
Very nice people.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
So far I’ve had no problems. Good job.. I need to bring my car back in because it was in kilometers not English when I picked it up.
Customer Service - 4.5/5.0 -
again, a very good job. I just need to return to have the dashboard set back in English and not kilometers
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new, they even cleaned it inside and out.
Customer Service - 5.0/5.0 -
They were fantastic and got the repairs completed quickly.