Mel's Intercity Collision Inc.
In operation 49 years, 46 years at this location.
MEL'S Inter-City Collision is a family owned collision, towing and auto repair facility that has been is business in the Tri-Cities Washington since 1977. Since we are locally owned and operated and are committed to standing behind our quality service. We feel we have a great service to offer anyone that has been involved in a collision. We can start by towing the vehicle, writing an accurate estimate, then repairing the vehicle where both autobody and mechanical repairs are done under one roof. Our technicians have completed extensive training, and with hard-earned expertise in modern repair technology, where each one is qualified to restore your vehicle to pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Im just wondering why the lights, especially the check engine, is on and you guys are not able to know what's wrong with it. The lights were not on when I gave it to you all to repair. The lights came on AFTER I got it back from you all. Now im having to take it elsewhere to see what's wrong with it snd that's going to cost me alot of money that I don't have.
Repair Quality - 2.0/5.0 -
There is a possible timing belt issue going on that you all cannot fix on my car??? You guys got the scanner to it and are not able to fix the issue due to not having a specific scope for my car??? The check engine light was not on right when the collision happened, the check engine light and all the other lights came on AFTER I got it back from Mel's and you guys cannot fix it??? I don't understand. So now im having to take it to TC battery to see what the issue is, even though the check engine light came on right after I got it back from Mel's. All the lights, especially the check engine light has been on and off the dashboard since 3/18/26
Customer Service - 5.0/5.0 -
Cheryl, heather and mechanics are awesome customer service
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will always recommend Mel’s to my friends and family.
Repair Quality - 5.0/5.0 -
My experience at Mel’s exceeded my expectations. Heather and her team got to work right away and kept me informed every step of the repair until it was complete. I will always choose Mel’s for my auto collision needs.
Customer Service - 5.0/5.0 -
I received multiple updates throughout the entire process. I always knew what was happening and when it was happening.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
There wasn't any communication after dropping off my truck. I had to call after 3 weeks or so to see what the progress was.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Provide outstanding service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I've trusted Mel's Inter-City Collision for years and they consistently deliver outstanding service. The staff is knowledgeable and professional, estimates are fair and provided in writing, and repairs are completed on time as promised. They also work seamlessly with insurance companies, making the entire process easy and stress-free. A true 5-star business.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We always recommend to all our friends
Repair Quality - 5.0/5.0 -
We absolutely love how professional and honest Mel's is. We have been using Mel's every time we need repairs.
Customer Service - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome people thank you for the all work you did !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Things were handled professionally and correctly. The repair was excellant, ontime and the administrative stuff was well done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my 3rd claim with Mel’s and they got me in and out within a very reasonable time.
Customer Service - 5.0/5.0 -
Mel’s is always great to work with. Everyone, including secretaries, know the process and can get answers very quickly.