Mel's Intercity Collision Inc.
In operation 49 years, 46 years at this location.
MEL'S Inter-City Collision is a family owned collision, towing and auto repair facility that has been is business in the Tri-Cities Washington since 1977. Since we are locally owned and operated and are committed to standing behind our quality service. We feel we have a great service to offer anyone that has been involved in a collision. We can start by towing the vehicle, writing an accurate estimate, then repairing the vehicle where both autobody and mechanical repairs are done under one roof. Our technicians have completed extensive training, and with hard-earned expertise in modern repair technology, where each one is qualified to restore your vehicle to pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car looked brand new when I picked it up! They did such a great job! They finished before they said it would be done and even detailed and washed it for me! I was impressed! I would and did recommended them to my family and friends. Great customer service also!
My Experience - 5.0/5.0 -
Minor delays but excellent service and communication. Thank you,
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Quality was excellent but took much longer than expected (and longer than they estimated).
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repair was good, but five days later still smell paint fumes in the car.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys did a great job. The girls up front deserve a raise too Mel....
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
They did a great job and went above and beyond, it just took a long time.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks amazing! Thank you so much for doing such a good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already recommended Mel's Intercity Collision to co-workers.
Repair Quality - 5.0/5.0 -
The work and service provided by Mel's was better than I have gotten from other Collision Repair Shops in the Tri-Cities. I am throughly pleased with the customer service and delivery of my repaired truck. Cheyl and Heather provided excellent help when I called with questions. Thank you.
Customer Service - 5.0/5.0 -
The customer service was excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with a beautiful job. I appreciated the updates along the way. Thank You, Larry MacDonald