Mel's Intercity Collision Inc.
In operation 49 years, 46 years at this location.
MEL'S Inter-City Collision is a family owned collision, towing and auto repair facility that has been is business in the Tri-Cities Washington since 1977. Since we are locally owned and operated and are committed to standing behind our quality service. We feel we have a great service to offer anyone that has been involved in a collision. We can start by towing the vehicle, writing an accurate estimate, then repairing the vehicle where both autobody and mechanical repairs are done under one roof. Our technicians have completed extensive training, and with hard-earned expertise in modern repair technology, where each one is qualified to restore your vehicle to pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Hood and grill pice almost touch. Other side has maybe 3/8-1/2 gap.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have taken both my cars for breaks here, was recommended by discount tires, and both times were great experiences
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Helpful staff. Price was very reasonable as was the repair timeline.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Heather was amazing to work with and gave me options on the fix that was within my budget. Very impressed with the way my car turned out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Heather was great, I will definitely be coming back if I need anymore body work completed
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have and would recommend Mel's to anyone need outstanding service and satisfaction!
Repair Quality - 5.0/5.0 -
Mel's does an amazing job!
Customer Service - 5.0/5.0 -
Mel's has outstanding service. They go above and beyond!
Likely to Recommend - 5.0/5.0 -
I think the job that was done was good and I appreciated how friendly everyone was throughout the process
Repair Quality - 5.0/5.0 -
I’m really happy with the work done on my vehicle. I drive an older truck and genuine parts can be hard to find in good condition. I appreciate that all genuine hardware was used for the repair and I think my truck looks great.
Customer Service - 5.0/5.0 -
Everyone was super friendly and personable. I think the customer experience is very good.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely! They were highly recommended to me so I will do the same
Repair Quality - 5.0/5.0 -
My car looks brand new!
Customer Service - 5.0/5.0 -
In spite of the many set backs, not due to Mel's at all, the customer service was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was very timely and the repairs look great and function correctly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work on repair and painting. Nice detail job at the end. All equipment appears to function properly.
Customer Service - 5.0/5.0 -
Friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing customer service and our truck looks brand new again!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Great job done in a short period of time over a holiday! Thank you!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always detailed work with fantastic service
Customer Service - 5.0/5.0 -
Customer service top notch