Mercedes-Benz of Arlington
In operation 89 years.
When you trust your repair work to a Mercedes-Benz Certified Collision Center, you´ll enjoy the confidence and peace of mind that your Mercedes-Benz will leave looking as close to its pre-accident condition as possible. That´s because the technicians working to restore your vehicle´s appearance and performance are the people who know it best. All collision facilities certified by Mercedes-Benz have successfully completed an extensive audit, and have made the significant commitments to quality and service required to receive this level of recognition. This rigorous process enables Mercedes-Benz to distinguish those body shops which meet or exceed Mercedes-Benz standards for tools, equipment, facilities, repair work, and commitment to customer care.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
31 days is a long time
Repair Quality - 3.0/5.0 -
It took 31 days to get my car back. The work done was very good. Whoever cleaned the car washed the windows and screens with a dirty cloth.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service, in terms of communication with me about updates and also in terms of working with my insurance company to minimize my involvement
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Very professional
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Poor communication vehicle delivery
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. Patrick was outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The severe lack of efforts from any of your staff members to communicate ANY updates on our vehicle between is pathetic to say the least! The constant phone calls, voicemails and emails were left unanswered. Your frontline agent/representative, Christian, was not Customer Service friendly. He was not engaging, made zero efforts to make eye contact and was dismissive. As a leader in the Customer Service industry, Christian's behaviors are subpar at best. He needs a refresher course in basic customer service skills 101.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job.
Customer Service - 4.5/5.0 -
Excellent repair, difficult to contact personnel.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would like to thank Owen, Brian and those behind the scene at MBA Collision Team for working on fast tracking the repair of my vehicle.
Customer Service - 5.0/5.0 -
I am very grateful for the excellent service. Please pass along my sincere thanks to the MB Arlington Collision Center Team.
Likely to Recommend - 5.0/5.0 -
I have recommended them in the past and will again
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication!!