Mercedes-Benz of Arlington
In operation 89 years.
When you trust your repair work to a Mercedes-Benz Certified Collision Center, you´ll enjoy the confidence and peace of mind that your Mercedes-Benz will leave looking as close to its pre-accident condition as possible. That´s because the technicians working to restore your vehicle´s appearance and performance are the people who know it best. All collision facilities certified by Mercedes-Benz have successfully completed an extensive audit, and have made the significant commitments to quality and service required to receive this level of recognition. This rigorous process enables Mercedes-Benz to distinguish those body shops which meet or exceed Mercedes-Benz standards for tools, equipment, facilities, repair work, and commitment to customer care.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was great that I came in contact with. Excellent team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Pros: Incredible kind and supportive staff when dealing in-person. Repair done flawlessly Cons: Car was left uncleaned. White stains everywhere on the interior. The major issue I'm having now is a streak on the windshield that doesnt go away with wiping, and two visible scratches on top of the roof on the driver's side.
Customer Service - 4.5/5.0 -
The staff are very kind and curteous when I'm at the dealership. But it's very difficult to get a hold of them over the phone. The text message system doesnt provide real-time updates on repair status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Thank you and your team for a fantastic job!
Customer Service - 5.0/5.0 -
Communication was great each step of the way. Thank you for that!
Likely to Recommend - 2.5/5.0 -
I gave this score as the quality of work was good—customer service is poor.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
This shop lacks customer service to the utmost. I have dealt with the service center for over 22 years and they could learn a lesson from them. No follow-up or communication unless I reached out to them. I seriously could not believe it was the same Mercedes of Arlington that I had dealt with for so many years! Also hard to reach anyone when you phone. Oftentimes I had to call multiple times before I reached anyone. It was very stressful.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 excellent - thx you!
Customer Service - 5.0/5.0 -
Very polite and professional
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
I had to call constantly to get updates. Even when I was told that I would receive a return call, I never did. Very frustrating.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very Unprofessional. Inconvenient and Higly Dissatisfied!!!
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very knowledgeable and helpful
Likely to Recommend - 0.5/5.0 -
Personel training and customer Service is very Vitale in the success of a business.
Repair Quality - 5.0/5.0 -
Performance, style and beauty are being admired by many.
Customer Service - 5.0/5.0 -
Performance, style and beauty are being admired by many.
Likely to Recommend - 0.5/5.0 -
Because MB Collision caused additional damage, which it did not fix, prior to returning our car to us.
Repair Quality - 3.0/5.0 -
Dissatisfied because the MB Collision team actually made and left two additional sets of scratches and dings on the car that weren’t there when we brought the car in. Also, the trunk lift gate periodically does not open automatically anymore. Instead, although the lift gate unlocks we have to force it up before it engages to finish lifting. We didn’t have this issue prior to the work being done on the bumper area.
Customer Service - 2.5/5.0 -
Joycelyn did not always follow up in the ways she’d promised. Had to make requests more than once. Only had one interaction with Peter and he was great and very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have rear end damage that I plan on bringing my car back to get repairs.
Repair Quality - 5.0/5.0 -
The car looks beautiful !