Mercedes Benz of Atlanta NE
In operation 20 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Repairs took a long time to complete.
Repair Quality - 4.5/5.0 -
The repairs were done well. Just took a long time for the repairs to be completed. The wheel lug lock is missing out of the kit. I have reported it missing and still waiting for a response from the repair shop.
Customer Service - 5.0/5.0 -
The staff was very helpful and detailed about the work that was getting done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Might recommend with suggestion to seek out a different estimator/rep. And with warning about what to expect at reception.
Repair Quality - 3.5/5.0 -
My experience was through the Abra Collision Center associated with MB Northeast Atlanta. Overall the outcome was good, but the experience was not all that you'd expect in dealing with MB. Poor communication, and repeatedly saying things that reduced my confidence in the work being done are what stand out most. I chose Abra because it is associated with a MB dealership and is an authorized MB body shop.
Customer Service - 2.5/5.0 -
Front office staff is probably very efficient at her job, but shouldn't be first point of contact for customers. The estimator/service rep provided two estimates (panel paint and blended, being difference). I then got calls saying I needed to approve the higher estimate because the painter wasn't confident, and the estimator/rep acted like panel painting was a bad idea. If that was the case, don't provide an estimate for it. Even when I picked up the car, the rep was saying "I was really scared about this one." That doesn't sound at all like the expertise I thought I was paying for -- and the cost at Abra was higher than all other estimates I got, so I was paying a premium.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dennis was great. My car looks great. I am very glad I took my car to your dealership for my car to be fixed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
After waiting through thurough this 42 day process, automobile had to be returned to add a part that was missing during repair.
Customer Service - 3.5/5.0 -
Follow-up was only done when initiated by my phone call for status updates. CSR availability was also challenging.