Merton Auto Body - Oconomowoc Cr#92

4.9 (736reviews)
99%
1201 West 2nd Street,  Oconomowoc,  WI  53066
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In operation 27 years.

With two locations in Waukesha County, Wisconsin, Merton Auto Body has proudly served our communities with expert auto collision repair services since 1995. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair with convenient locations in Oconomowoc and Sussex. At Merton Auto Body, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (736)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness is a recurring highlight, with numerous customers pleasantly surprised to receive their vehicles ahead of schedule. Customers also frequently commend the complimentary interior cleaning and detailing as an unexpected bonus. A small number of customers noted minor fit and finish issues upon pickup, and a few suggested clearer upfront timelines would improve the experience - both points raised directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"... My car looked like new when it was completed, and customer service from the front office from estimate to completion exceeded expectations and the car was delivered earlier than promised. ..." Read more
"... Body, and they lived up to their reputation. I am very satisfied with the quality of the work. Thank you!" Read more
"Merton Auto Body is consistently the best and most honest shop I have ever worked with. Great quality and competitive pricing."
"Extraordinary customer service. Exceeded my expectations."
"... full detail done as well which I did not expect!! Merton Auto Body is a world class company and would recommend them to all my friends!!" Read more
"... fantastic work and worked in a very timely manner. I had my car back a week before the anticipated date! Great customer service keeping me in the loop each ..." Read more
"... estimate to completion exceeded expectations and the car was delivered earlier than promised. Just outstanding all around." Read more
"My car looks great and the work was done earlier than anticipated."
"Great service. Work was completed ahead of schedule. Merton even cleaned the inside and outside of my vehicle."
"Really appreciate you working to return the car earlier than quoted."
"... completed quickly, my car was returned clean, and the communication was outstanding. They kept me informed every step of the process and clearly explained what to expect." Read more
"... our insurance company, they set up the rental, they kept me up to date everyday over text on how the repairs were going. When it was ready to pick up, we could leave the ..." Read more
"They did a fantastic job communicating from start to finish"
"... professional are words to describe my experience. Communication was great including the use of text. And the best part was the repairs were finished ahead ..." Read more
"Staff is knowledgeable, professional, courteous, and friendly."

My Experience

Amazing efficiency, fully transparent, kept me updated, and looks incredible. Hopefully I won't need to go back, but for sure would not go anywhere else for repairs in the future!

My Experience

Communication was incredible. The nicest people and my car was complete in a reasonable time!

Likely to Recommend

Repair Quality

Customer Service

very friendly staff

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Estimated was fast and easy. Service was fast and quality of work was good.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Front drivers side fender and bumper seam don’t match and are not tight. Front drivers side fender trim is wavy and not tight. I discussed this with Sara and she is going to get it corrected. Otherwise, everything is good and customer service was great.

Likely to Recommend

Repair Quality

Front drivers fender to front headlight seam is uneven and not tight. Front Drivers Fender trim is wavy and not tight against fender.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

For sure! So professional, and kept the human touch understanding clients and their "wheels".

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Merton Auto Body made the whole experience of getting my vehicle repaired incredibly easy. The damage was erased, as if it was never there. And the vehicle was thoroughly cleaned. The interior hasn't been so clean since I purchased it. Wasn't expecting that. A very nice surprise. All staff members I interacted with were extremely helpful and friendly. Will definitely come back for any future body work needs!

Likely to Recommend

I wouldn't hesitate in recommending Merton Auto Body to anyone.

Repair Quality

The repair was completed to high quality and the additional service of detailing the car was an unexpected and appreciated perk.

Customer Service

All of my interactions with Merton Auto Body were great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The Merton customer service should have been transparent that a service person was ill

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Updates were great. Very detailed write up on the repair. Repair looks great. Would definitely recommend

Customer Service

Updates were great. Very detailed write up on the repair. Repair looks great. Would definitely recommend

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication every step of the way. My SUV looks like new. Paint matches perfectly. Even detailed the front interior. Linda and Sara were so kind whenever I called to check on the status. I needed a strut replaced which they outsourced that job. When I picked up my vehicle, I took it straight to my dealership for a needed oil change as we were driving to Florida in 3 days. I didn’t hear it right away, but the dealership noticed a whirring noise coming from the same side where the strut was replaced. I called back to Merton and Sarah immediately got on the phone trying to find someone who could work on my car on a Friday afternoon. She called back and said they actually had someone right there at the Auto Body shop that could do it right away if I could get it there. They got it done within two hours and everything was perfect. She got it added on to the same insurance claim, so no added charges for us. It was amazing personal service! I can’t say enough about them! I highly recommend Merton Auto Body!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The body work and paint match were great, orange peel on the fender is a little off but ok for a driver. Washer fluid nozzles may have an issue, no big deal though. Overall very pleased

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was completely and totally satisfied with the repair of my Ford Taurus! From Linda”s welcoming and helping with rental car and phone status updates; to Peter’s estimate and thoroughly explaining the scope of work and suggesting addition out/of pocket work not covered by insurance; to Chris’ delivery of my car and explanation of final billing. Great job Merton!

Likely to Recommend

100%

Repair Quality

Overall, from estimate, to rental car help, to repair updates, to delivery, I was totally satisfied!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent and easy communication during the process

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There are a couple things that we need to bring it back in and get looked at

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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