Merton Auto Body - Oconomowoc Cr#92

4.9 (702reviews)
99%
1201 West 2nd Street,  Oconomowoc,  WI  53066
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In operation 27 years.

With two locations in Waukesha County, Wisconsin, Merton Auto Body has proudly served our communities with expert auto collision repair services since 1995. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair with convenient locations in Oconomowoc and Sussex. At Merton Auto Body, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (702)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting frequent text message updates that kept them informed throughout the repair process. The quality of repairs is a recurring highlight, with vehicles described as looking brand new or better than expected upon return. Many customers were pleasantly surprised to receive their vehicles ahead of schedule. Bonus touches like interior cleaning and detailing were frequently mentioned as exceeding expectations. A few customers noted minor concerns such as parts left in the vehicle, alignment details needing adjustment, and clearer upfront timelines, reflecting opportunities to further enhance the already strong customer experience.
AI-Generated from reviews written in the last 12 months
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"... My car looked like new when it was completed, and customer service from the front office from estimate to completion exceeded expectations and the car was delivered earlier than promised. ..." Read more
"... my highest recommendation for auto body work. The repairs were completed quickly, my car was returned clean, and the communication was outstanding. They kept ..." Read more
"Everyone was so nice and explained everything in great detail on the repairs done to my vehicle"
"Customer service was exemplary!"
"... was done, the car was clean on the inside and out!! They are extremely professional and courteous. Would definitely recommend them!!" Read more
"... estimate to completion exceeded expectations and the car was delivered earlier than promised. Just outstanding all around." Read more
"... fantastic work and worked in a very timely manner. I had my car back a week before the anticipated date! Great customer service keeping me in the loop each ..." Read more
"... with the work needed to be done. Looks fantastic and took less time than originally estimated. Always a good thing. Have already referred Merton Auto to friends just ..." Read more
"Really appreciate you working to return the car earlier than quoted."
"Ready several days ahead of schedule"
"... completed quickly, my car was returned clean, and the communication was outstanding. They kept me informed every step of the process and clearly explained what to expect." Read more
"... with our insurance company, they set up the rental, they kept me up to date everyday over text on how the repairs were going. When it was ready to pick up, we could ..." Read more
"They did a fantastic job communicating from start to finish"
"From beginning to end, communication was fantastic every step of the way."
"The communication I received throughout the process was very helpful and friendly. I was able to pick up my car 3 days ..." Read more

My Experience

I am 100% satisfied. Merton auto body is the only auto body place. I will take my car too. This was the last gift. My father gave me and when I had my little wreck, I was devastated and knew it had to go to Merton autobody to get fixed. My car looks amazing. They kept me informed the whole time they had my car I knew exactly what was happening at all times. Thank you so much to everybody at Merton auto body. It was a pleasure working with you.

My Experience

I would have to say that you were the most efficient and and quality company I have ever used for an Auto Body repair. Your service team kept me updated through the entire process and the quality of the job was excellent. I can’t say enough!! Thanks So Much , Ken

Likely to Recommend

Repair Quality

Better than a 10! Merton was meticulous in restoring our 2026 BMW X5 after I was hit in the rear passenger door and back wheel well!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Always polite and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with Merton Autobidy was outstanding. Linda was amazing. She was super friendly and helpful. The gentleman who initially inspected my car was very helpful and informative as well. Overall a GREAT experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Merton was amazing. Great communication and fantastic service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Auto looks like new. Great job!!

Customer Service

Everything went smooth

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone I interacted with was fantastic, kept me in the loop throughout the entire process and were very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Merton Auto Body is consistently the best and most honest shop I have ever worked with. Great quality and competitive pricing.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Car looks like new!

Customer Service

The updates and communication from start to finish made this a great experience for us.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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