Merton Auto Body - Sussex Cr#91

4.9 (774reviews)

98%

(262) 538-1319

W275 N6683 Moraine Drive, Sussex, WI 53089

98%

See Photos

W275 N6683 Moraine Drive
Sussex, WI 53089

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Explore easy payment plans powered by Sunbit

Apply for Financing

About Merton Auto Body - Sussex Cr#91

See Photos

W275 N6683 Moraine Drive
Sussex, WI 53089

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

In operation 80 years, 31 years at this location.

With two locations in Waukesha County, Wisconsin, Merton Auto Body has proudly served our communities with expert auto collision repair services since 1995. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair with convenient locations in Oconomowoc and Sussex. At Merton Auto Body, we’re dedicated to getting you back to GO.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (774)

Sort By:
Newest
Rating

760 Customers Rated

5 Stars

90.8% Complete

(703)
4 Stars

4.1% Complete

(32)
3 Stars

1.9% Complete

(15)
2 Stars

0.6% Complete

(5)
1 Star

0.4% Complete

(3)
< 1 Star

0.3% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise Merton Auto Body for exceptional repair quality, with vehicles frequently described as looking brand new upon return. The shop earns high marks for proactive communication, with many customers appreciating regular progress updates throughout the repair process. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The complimentary interior and exterior detailing upon vehicle return is frequently highlighted as a delightful, unexpected bonus. Customers also value the seamless coordination with insurance companies and rental car arrangements. A small number of customers noted opportunities for improvement in communication consistency and repair timelines, as mentioned directly in their feedback. Overall, the shop enjoys a strong base of loyal, repeat customers who enthusiastically recommend it to others.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding truck bed replacement, reinstalled tonneau hard cover, perfect paint match, small touches like ..." Read more

"I am totally satisfied with the quality of the repair. The work was completed thoroughly and professionally, ..." Read more

"... your car. I never had to call them wondering. The quality of work is excellent and it was all done in a timely manner. Last but certainly not least, ..." Read more

"Communicated extremely well, especially when additional damage was discovered. Delivered ahead of promise ..." Read more

"... early on. We couldve gotten on the lift earlier. The full repair took nearly 4 months. I had burned through 30 days of rental car use with my insurance ..." Read more

"... communication and quoting process, periodic updates, and completion was 2 days earlier than expected!! My car looks like new! I will recommend Merton Auto ..." Read more

"Early by at least a week."

"I was told my car would take a few days at most, it ended up taking almost 4 weeks. Repairs were not done as they should have been. Full quotes were not ..." Read more

"It was actually completed before the expected date. Pleasantly surprised! They get it done!"

"... during the repair phase. I was notified promptly and repairs went as promised. Exceptional customer service." Read more

"... opportunity for improvement is the communication. I got one call the first day about an additional part being needed, but after that I had to call for updates ..." Read more

"The communication was outstanding throughout the process and the work was top notch!"

"Hardly any communication"

"... Merton Auto Body for my repairs. A job well done. I was updated throughout the process regularly. That was also very satisfying. Thank you and Happy ..." Read more

"... Shipping and waiting for parts is out of their control. Communication was great." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding truck bed replacement, reinstalled tonneau hard cover, perfect paint match, small touches like ..." Read more

"I am totally satisfied with the quality of the repair. The work was completed thoroughly and professionally, ..." Read more

"... your car. I never had to call them wondering. The quality of work is excellent and it was all done in a timely manner. Last but certainly not least, ..." Read more

"Communicated extremely well, especially when additional damage was discovered. Delivered ahead of promise ..." Read more

"... early on. We couldve gotten on the lift earlier. The full repair took nearly 4 months. I had burned through 30 days of rental car use with my insurance ..." Read more

"... communication and quoting process, periodic updates, and completion was 2 days earlier than expected!! My car looks like new! I will recommend Merton Auto ..." Read more

"Early by at least a week."

"I was told my car would take a few days at most, it ended up taking almost 4 weeks. Repairs were not done as they should have been. Full quotes were not ..." Read more

"It was actually completed before the expected date. Pleasantly surprised! They get it done!"

"... during the repair phase. I was notified promptly and repairs went as promised. Exceptional customer service." Read more

"... opportunity for improvement is the communication. I got one call the first day about an additional part being needed, but after that I had to call for updates ..." Read more

"The communication was outstanding throughout the process and the work was top notch!"

"Hardly any communication"

"... Merton Auto Body for my repairs. A job well done. I was updated throughout the process regularly. That was also very satisfying. Thank you and Happy ..." Read more

"... Shipping and waiting for parts is out of their control. Communication was great." Read more

Brian (Ford owner) reviewed 9/14/26

Brent (Jeep owner) reviewed 9/14/26

The customer service team was friendly and kept good communication. The work done was very well done.

Gregory (Ford owner) reviewed 9/14/26

Michael (BMW owner) reviewed 9/12/26

Beth (Ford owner) reviewed 9/11/26

This is my second repair at Merton and I am very pleased with everything both times.

Penny (Jeep owner) reviewed 9/11/26

Dustin (Ford owner) reviewed 9/8/26

Karen (Porsche owner) reviewed 9/8/26

They did a great job

My car looks great, back to new. I only had the vehicle 8 months when a deer ran into me. It looks like new again.

Great weekly updates and calls in between so I knew what was happening

Bradley (Hyundai owner) reviewed 9/7/26

Jim (Audi owner) reviewed 9/7/26

Brenda (Ford owner) reviewed 9/7/26

Great staff and very friendly and helpful with answering questions

Repair looks great

Great customer service

Tracie (Lexus owner) reviewed 9/3/26

Front desk staff and estimator were very helpful in answering any questions I had.

Susan (Honda owner) reviewed 9/3/26

David (Ford owner) reviewed 9/3/26

Survey font should be larger very hard to read

A 10 great repair they worked with me on leaving truck there cause I was on vacation. They had the truck clean were pleasant to work with

Kari (Ford owner) reviewed 9/2/26

Looks great and didn’t take long.

Repairs were fast and look great

Mary (Honda owner) reviewed 9/2/26

Great service and they kept us in the loop the whole time😊

Joseph (Toyota owner) reviewed 8/31/26

The rear bumper was showroom fresh. 9It

Brian the GM and his staff provided me with spectacular service. I brought the car in on August 25 and picked it up on Friday. August 28. First, they kept their word about getting the repair work done expeditiously. Secondly, Brian’s detailed estimate was very detailed . Thirdly, the support staff kept me apprised of the progress of my repair. My impression of your company is that its employees know how to interact with its customers to make them feel they are valued.

Fortune Five Hundred Companies don’t have employees of your employees caliber. They eliminate the stress and provide honest and timely updates.

Rick (Nissan owner) reviewed 8/29/26

Our experience with Merton Auto Body was fantastic! Very professional and friendly service. They did a beautiful job repairing our car, even going so far as vacuuming and washing it when it was finished! We also received several updates on the progress of the repair. We highly recommend Merton Auto Body!!

Brian (Chevrolet owner) reviewed 8/28/26

It was a really good experience

Richard (Honda owner) reviewed 8/28/26

Top of reviews

Mander Collision & Glass - Wau...

4.9 937 reviews
1604 Manhattan Drive
Waukesha, WI 53186
Merton Auto Body - Oconomowoc ...

4.9 713 reviews
1201 West 2nd Street
Oconomowoc, WI 53066
Mander Collision & Glass - Bro...

4.9 381 reviews
13170 W Capitol Drive
Brookfield, WI 53005

Coppernall Premier Auto Body a...

5.0 184 reviews
805 N. GRANDVIEW BLVD
Waukesha, WI 53188
Caliber - Germantown

4.9 2,451 reviews
W189 N11027 Kleinmann Drive
Germantown, WI 53022
Gerber Collision & Glass - Wau...

4.9 1,012 reviews
1700 Arthur Ct
Waukesha, WI 53188

view more shops in: Sussex | 53089

Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Merton Auto Body - Sussex Cr#91

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Merton Auto Body - Sussex Cr#91

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (774)

760 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0