Merton Auto Body - Oconomowoc Cr#92

4.9 (709reviews)
99%
1201 West 2nd Street,  Oconomowoc,  WI  53066
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In operation 27 years.

With two locations in Waukesha County, Wisconsin, Merton Auto Body has proudly served our communities with expert auto collision repair services since 1995. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair with convenient locations in Oconomowoc and Sussex. At Merton Auto Body, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (709)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text message updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new or better than expected upon return. Timeliness is a recurring positive theme, as many customers were pleasantly surprised to receive their vehicles ahead of schedule. Customers also appreciate the complimentary interior cleaning and detailing that exceeded their expectations. A few customers noted areas for improvement directly from their comments, including clearer upfront timelines for repair duration, ensuring consistency between automated and verbal communications, and verifying all components are properly fitted before vehicle return.
AI-Generated from reviews written in the last 12 months
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"... My car looked like new when it was completed, and customer service from the front office from estimate to completion exceeded expectations and the car was delivered earlier than promised. ..." Read more
"... Body, and they lived up to their reputation. I am very satisfied with the quality of the work. Thank you!" Read more
"My experience was excellent. Great team, great communication and the work is fantastic. Highly recommend."
"... my highest recommendation for auto body work. The repairs were completed quickly, my car was returned clean, and the communication was outstanding. They kept ..." Read more
"Merton Auto Body is consistently the best and most honest shop I have ever worked with. Great quality and competitive pricing."
"... estimate to completion exceeded expectations and the car was delivered earlier than promised. Just outstanding all around." Read more
"... fantastic work and worked in a very timely manner. I had my car back a week before the anticipated date! Great customer service keeping me in the loop each ..." Read more
"... Communication was great including the use of text. And the best part was the repairs were finished ahead of schedule. Definitely recommend the Merton Auto Body team for ..." Read more
"... process was very helpful and friendly. I was able to pick up my car 3 days before the original date I was told. I will definitely refer others to Merton Auto. Well ..." Read more
"... company vehicle back on the road was amazing. Our damaged rear doors were painted and replaced in 3 days. Thank you for the quick work." Read more
"... our insurance company, they set up the rental, they kept me up to date everyday over text on how the repairs were going. When it was ready to pick up, we could leave the ..." Read more
"... completed quickly, my car was returned clean, and the communication was outstanding. They kept me informed every step of the process and clearly explained what to expect." Read more
"They did a fantastic job communicating from start to finish"
"From beginning to end, communication was fantastic every step of the way."
"The communication I received throughout the process was very helpful and friendly. I was able to pick up my car 3 days ..." Read more

My Experience

Thank you for making my vehicle look good and for finishing it on schedule!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone on the team was excellent! Great communicators and coordinators. The work on the vehicle also looks fantastic!

Likely to Recommend

Repair Quality

Good communication and great service. Also very happy with how the repair looks

Customer Service

Great staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am 100% satisfied. Merton auto body is the only auto body place. I will take my car too. This was the last gift. My father gave me and when I had my little wreck, I was devastated and knew it had to go to Merton autobody to get fixed. My car looks amazing. They kept me informed the whole time they had my car I knew exactly what was happening at all times. Thank you so much to everybody at Merton auto body. It was a pleasure working with you.

Likely to Recommend

1000%

Repair Quality

This car means a lot to me. It was the last gift my father gave to me. So when I had a little accident that I caused, I was very upset. So I went to Merton auto body because I know that they were gonna do it right. I got my car back. It looks amazing. Merton autobody is the only place I will take any of my vehicles. Thank you all so much for a wonderful wonderful job.

Customer Service

Amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It looks wonderful! Thank you so much!

My Experience

I would have to say that you were the most efficient and and quality company I have ever used for an Auto Body repair. Your service team kept me updated through the entire process and the quality of the job was excellent. I can’t say enough!! Thanks So Much , Ken

Likely to Recommend

Repair Quality

Better than a 10! Merton was meticulous in restoring our 2026 BMW X5 after I was hit in the rear passenger door and back wheel well!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Always polite and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with Merton Autobidy was outstanding. Linda was amazing. She was super friendly and helpful. The gentleman who initially inspected my car was very helpful and informative as well. Overall a GREAT experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Merton was amazing. Great communication and fantastic service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Auto looks like new. Great job!!

Customer Service

Everything went smooth

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone I interacted with was fantastic, kept me in the loop throughout the entire process and were very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Merton Auto Body is consistently the best and most honest shop I have ever worked with. Great quality and competitive pricing.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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