Metro Ford Collision Center
In operation 47 years.
Working with all makes and models and also working with all insurance providers and carriers, we take pride in bringing your vehicle back to pre-accident conditions or better. We specialize in Ford as we are located in a Ford dealership, but repair any and all makes and models. Our pride is in our product & customer service is our priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Took a very long time.
Customer Service - 5.0/5.0 -
Very friendly and kept us notified of progress.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I did not have time to evaluate my car as l had to travel out of the country the following day. I am still out of the country.
Customer Service - 4.0/5.0 -
It took too long to get my car fixed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone there was great to work with!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
No communication with customer about the progress or lack of progress with the repairs to my car. My car was in the collision department for a month. The only communication I received me calling or stopping by for an update on the progress. At the 3 week mark I droved though only to find that my car was still sitting in the lot without any repairs. I stopped in the next day and was told that the bumper cover came in damaged. I was also ask don't you have a rental car. I replied yes, but the rental had nothing to do with the repairs to my car. I also told a team member in the office that the lack of communication was the issue. Asking why wasn't I informed of this by Metro by phone or text? The team member asked me, didn't you receive a text while looking at the system finding out that he didn't set me up to receive text. My issue is the lack of communication and having to pay insurance on my car which sit there for a month and the cost for insurance on the rental costing more than the insurance on my car.
Customer Service - 1.0/5.0 -
See previous comments.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a excellent job in a reasonable amount of time
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
It's the ONLY place I send family and friends!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lisa! She is outstanding! Very professional, but still personable! Took care of everything! She really does a great job representing Metro! The guys in the shop were terrific! Friendly service and efficient approach!
Returned Clean
My Experience - 5.0/5.0 -
A thoroughly satisfactory experience from beginning to end, quickly completed and at a below estimate cost. And the finished result looks like new!
My Experience - 5.0/5.0 -
Vehicle came out perfect. Keep us updated with progress. Extremely pleasant and helpful from start to finish. Tyler was great.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The repair was not done properly the first time. It required several trips to the dealership.
Customer Service - 3.0/5.0 -
Car was not ready upon pickup because the door was not reassembled properly. It was a complete lack of details one putting the door back together. Unfortunately, we had to leave the car over the weekend after arriving on a Friday to pick up because of this issue.
My Experience - 5.0/5.0 -
My car looks gorgeous, and to have it detailed inside and washed on the outside was just an added bonus that I thought was wonderful! Spectacular job on the bumper!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
awesome job!!!! looks great!!!
Customer Service - 5.0/5.0 -
very helpful with getting the other insurance company on board to pay what was needed to fix my car
My Experience - 5.0/5.0 -
Loved getting text updates. That way I didn't have to leave voice mails, or get put on hold, etc. Very efficient! Your crew is very busy, but at the same time, very attentive to us, the customers! Thanks
Likely to Recommend - 4.5/5.0 -
Some people might not like the crowded offices of the persons attending to the paperwork and other front-end stuff.