Metro Ford Collision Center
In operation 47 years.
Working with all makes and models and also working with all insurance providers and carriers, we take pride in bringing your vehicle back to pre-accident conditions or better. We specialize in Ford as we are located in a Ford dealership, but repair any and all makes and models. Our pride is in our product & customer service is our priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a long time to get some of the parts but that could be a supplier issue. Whenever I called to get an update the people who answered the phone were always friendly and polite.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smoothly Thank you Tyler,Lisa and the men who did the work they even washed ,cleaned my car much appreciated hopefully never need to go back but if I needed work done I would look up metro Ford again.
Customer Service - 5.0/5.0 -
Everything went smoothly thank you Tyler,Lisa and the men who did the work they even washed,cleaned my car I wouldn't hesitate to bring back to Metro Ford body shop if needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
The repairs were great but I’m upset that the old bumper was left in my backseat.
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The trim is not even like on the undamaged side.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
On going delays Due to wrong parts Increased rental costs due to poor management
Customer Service - 0.5/5.0 -
No one cares. Too bad. Sorry wrong parts ordered/received
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job repairing my vehicle. I highly recommend them.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly, courteous and very accommodating…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Tony was great to deal with and very helpful during the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
No family/friend should have to deal with advisors like that. People bring their cars to get worked on by professionals on all fronts. Not to deal with people that ask you to lie on a CUSTOMER SATISFACTION SURVEY
Repair Quality - 0.5/5.0 -
Absolutely baffled the way this advisor handled a very easy situation. Had a 2016 equinox in for front end work from an accident. Had to replace bumper, fog light housing, headlight housing, and miscellaneous items. Metro had the car for 2 weeks, picked the car up, and noticed the fog light wasn't working. Upon further close up of the work that was performed. I noticed the bumper on the driver side was misaligned and interfering with a fender that was dented from a previous incident. This caused the paint from the brand new bumper cover to make contact with the fender and rub right down to plastic. Called and brought the car in the next day. Advisor Tony, tells me that a new (used) housing would be ordered and take a look at the bumper. No problem, all is good, until he says "do me a favor and when you fill out the survey don't put in that you came back for repairs." That is not the proper way to do business with a customer and telling a customer to practically lie on a survey is disgusting. Luckily when I picked the car back up from the new (used) housing being installed Lisa was there and she was phenomenal and understood my frustration with the bumper having paint rub off and lack of pride/integrity in the work performed. Stupid stuff happens and it was no big deal. But advisor Tony made it a big issue with his "don't say this" bullcrap when I brought the car back. Completely unprofessional and not the way to do business whatsoever
Customer Service - 0.5/5.0 -
Absolutely horrid
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very helpful and handled everything quickly. The quality was very good
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks great, communication was excellent. The only thing was they were supposed to buff out right headlight since only the left was replaced and they didn’t. So now there is a huge difference when driving at night.
My Experience - 5.0/5.0 -
Ty for the excellent car repair!