Metro Ford Collision Center

4.8 (872reviews)
95%
3601 State St,  Schenectady,  NY  12304

In operation 47 years.

Working with all makes and models and also working with all insurance providers and carriers, we take pride in bringing your vehicle back to pre-accident conditions or better. We specialize in Ford as we are located in a Ford dealership, but repair any and all makes and models. Our pride is in our product & customer service is our priority.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (872)

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Recenty picked up my car from the body shop, looks great! Good communication from everyone involved. Also a shout out to Donnie and Liz in the service department who always provide friendly, professional service. All in all an excellent experience!

My Experience

Everyone was a pleasure to deal with! Their knowledge on the cars are excellent and they did a great job fixing the damage on my car. They did everything to make sure my car came back to me the way it was before the damage happened.

My Experience

Truck was a week late with different answers as to why when I called asking for updates. Picked truck up with over spray on passenger side or hood, roof & bed. Random part sitting in back seat of truck. Money missing from cab of truck (dollar coin that was in coin holder). Personally will never give Metro Ford a dime again or consider them for anything.

Likely to Recommend

I will definately refer friends and family to Metro. Lisa was very friendly, helpful and concerned that I was completly satisfied

Repair Quality

My truck looks great Im very pleased

Customer Service

I was treated professionally and felt at ease that my vehicle was in good hands

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Communication about delays could have been better

Returned Clean

Likely to Recommend

Repair Quality

Excellent work and service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very efficient car was delivered ahead of time, employees were very knowledgeable and courteous, would highly recommend to other people.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Best body shop around. Bar none.

My Experience

Likely to Recommend

Repair Quality

Customer Service

First of all, the staff was fantastic at the body shop. My only concern was the delay in getting the vehicle back when it was promised. I understand how work and get delayed. My suggestion would be in the future is that they add on more time to get the vehicle back rather than asking for extensions after the time to get the vehicle back has expired. But all in all the experience was pretty good with metro and I would use them again

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Lisa in the business office was professional, understanding and a joy to work with. She's an asset to your company.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent customer service from Tony great customer service skills he have very nice agents to work with

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

We would (and already have) recommended the Body Shop at Metro Ford to family members.

Repair Quality

Excellent service by all employees. Very impressive!

Customer Service

Excellent service!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

returned car from body repair in almost detail clean condition