Metro Motor Collision Vienna
In operation 40 years.
At our Vienna collision repair center, we take pride in returning vehicles to their pre-accident condition with unmatched precision and care. Our expert Metro Motor technicians leverage advanced technology, industry-leading equipment, and manufacturer-approved parts to handle everything from small dents to extensive structural repairs. We also work directly with all major insurance companies to streamline the claims process. With Metro Motor, you can count on expert craftsmanship and outstanding customer service from start to finish.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
- Spanish
- Arabic
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 9:00 am - 2:00 pm |
My Experience - 5.0/5.0 -
Friendly and professional staff. Ensured customer maintained awareness of progress throughout.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
great team and workmanship!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great customer service and body work.
Customer Service - 5.0/5.0 -
Great front office team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
See comments above.
Repair Quality - 4.5/5.0 -
Not sure that the spacing between the replaced panels is as close as the original panels.
Customer Service - 3.5/5.0 -
There were a number of problems that arose from late delivery of parts for the job. While I received encouraging texts for the status of the repair, there were then periods of silence and I needed to call in to find out that delays were from the problems with parts delivery. I am not sure if the car would have been delivered to me as quickly as it was without my regular calls to determine what was the status of the work. There were also a number of times that I had a problem understanding the accented English of a customer service representative.
My Experience - 5.0/5.0 -
Very professional body shop. Car delivered back as promised. No change in estimates as other body shops do often. Car delivered clean. No added miles. Courtesy driver drove me back home upon bringing car into body shop. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you Nationwide. All components including Portal, Field Adjuster, and Body Shop were all great. 100 pct satisfied.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I absolutely would recommend this repair shop to others.
Repair Quality - 5.0/5.0 -
Professional operation. I am very pleased with the quality of the work done on my vehicle. Great customer service. They worked directly with my insurance company. Highly recommended repair shop.
Customer Service - 5.0/5.0 -
Great communication. The tech listened to my questions and concerns, and answered them patiently.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From first checking in with Kat to picking up the car a few days later. Everything was great. The work is perfect. The staff is great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service! Fast, honest, and very professional. I’ll definitely be coming back. I will give them 5 stars rating!
Likely to Recommend - 5.0/5.0 -
Highly recommended !
Repair Quality - 5.0/5.0 -
Excellent service , everyone is friendly Warm and approachable. Great work on my car too, delivered on time!
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
very friendly and price reasonable
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly crew with great service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair itself is excellent and I have no complaints on the actual job that was done. I was not going to say anything, but SINCE you sent me an email, asking my opinion I want to say this: My complaint is about the 3% surcharge for using my debit card to pay my deductible. In the morning of February 13, I called your office and spoke with Garrett. He told me my car would be ready that afternoon, but he did not mention the 3% surcharge. Later that day, I know you guys left me a voicemail message saying that I would owe this if I paid by debit card. However, I did not get that message until after I picked my car up. But even if I did, this was the first I would've ever heard about it. It feels like a money grab. The reason I say this is because I was not made aware of it when I dropped the car off for service. You had the opportunity to tell me about the service charge when I stopped by in early January for a rough estimate, when I dropped the car off on Feb 9, in any of the communications I had with Garid in person or via email, phone conversations with Daniela in Jan and Feb before I even dropped the car off, etc. and you guys didn't do it. When looked around the shop I saw no signage reflecting this charge. (At least there wasn't assigned whenever I was there earlier this month on two occasions.) I checked your website and I do not see notice of the charge either. I even asked "what do you guys use this fee for" and a salesman on the side of Danilla said we used it to pay for this machine. I would think you would have rolled that cost into your overall charges for everything that you do. Thus, as I said above, this 3% add on charge on any payments made by a debit card feels just like you guys are greedy and this is the just a money grab. Because of the last minute notice about this 3% charge, I doubt I will use you guys again. And I will not recommend you to others, even though the repair itself is great. You should be upfront about it if it is a charge you're going to continue. You should do so in all of your documentation and by also telling a customer when they come in to get an estimate. If someone would like to call me to discuss this further, I will be available at 703-772-0939, 9-5 weekdays. John Dalier