Metropolitan Collision Service Inc
The Metropolitan Collision family has been serving the Houston area and our customers since 1930. Metropolitan Collision Service provides complete collision repair service on all makes and models, foreign and domestic… specializing in BMW, Audi, Mercedes Benz, Volkswagen, Subaru, Tesla and Porsche. At Metropolitan Collision we know lives depend on the work we do every day. Metropolitan Collision uses factory specified guidelines and equipment to restore your vehicle to factory pre-loss specifications. Metropolitan Collision is a preferred collision repair facility for BMW, Audi, Mercedes Benz, Volkswagen, Subaru, Tesla and Porsche in addition to all domestic models. Metropolitan Collision works hand and hand with local BMW, Audi, Mercedes Benz, Volkswagen, Subaru, Tesla and Porsche dealerships to provide you with the highest of quality in collision repair. Metropolitan Collision stands behind their work with a lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was done promptly and perfectly. Very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for a well done job 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Outstanding customer service, communication, and repairs. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
On three different occasions, I had to correct your employees about the deductible amount, initially, when I was getting the estimate, then, when I was notified that my vehicle was finally ready, and again, when I went to the cashier. The first time, I was told the problem would be corrected. The second time, I was told that it would be corrected, only to receive a call 10 minutes later saying that unless I was willing to pay the higher deductible, I would have to call USAA and get USAA to call Metropolitan and tell them the correct amount (seems like that should be your job, not mine). So, I spent 15 minutes with USAA and confirmed that I was correct on the deductible. USAA called Metropolitan while I was on the phone and advised them of this. Metropolitan called me shortly after to tell me this and that it had been corrected. When I arrived the cashier tried to charge me the higher deductible amount and was resistant to my rejection of it and even had an attitude about it when she confirmed with her colleague that I was correct. Poor customer service all around. Also, your surcharge for credit cards policy seems a little ticky-tacky. I get that you get charge a charge from the credit card companies, but your rate seems inflated over that rate and most businesses see this charge as a cost of doing business. Passing that charge on to customers, as well as an "upcharge" on the typical high-ticket charges is not a good look.
My Experience - 5.0/5.0 -
Top quality and great service!