Michael Jordan Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Josh and Nick were great. Excellent communication and liked the wash they gave the car for pickup. Great work.

Customer Service - 5.0/5.0 -

Josh and Nick were great. Excellent communication and liked the wash they gave the car for pickup. Great work.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I already explained the situation yet I keep getting this email.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Over spray paint on the hood damaged parts put back on and parts put on wrong

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

Had my vehicle for 90 days an I still had to go back to get parts put on

My Experience - 4.5/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Great repair, but they did a really bad job in terms of communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Great service initially, but lack of communication towards the end leading me to feel I was having to chase my car down after a month. Overall, satisfied though... except my trunk is no longer latching properly.

Customer Service - 4.0/5.0 -

See previous comment.

Returned Clean

My Experience - 5.0/5.0 -

Fast, professional, and friendly. Updated often on my car. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

No need to contact me, but just so you know through the entire process I left 3 messages to find it status and not one of them were returned. To get status I had to call and be put on hold to speak with Mike Walker. I understood the delay after talking to him but not getting one message returned was frustrating. With that said, your work, as far as I can tell so far, was excellent.

Likely to Recommend - 3.0/5.0 -

I had work done by you years ago and was COMPLETELY satisfied- that’s why I came back this time. I’ll most likely look elsewhere next time / sorry

Repair Quality - 3.0/5.0 -

Took way longer than it should have. Couldn’t get your estimator, Mike, to return my calls. THEN I had to bring it back and am having to wait yet another week. Frustrating to say the least

Customer Service - 3.5/5.0 -

Your receptionist is AWESOME! Rachel I believe is her name. Mike needs to work on returning calls.

My Experience - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

The rating I’m giving Michael Jordan Collision Center is an 8 out of 10. My contact experience with the office manager, the estimator and the body shop manager is 10 out of 10. However, the Michael Jordan Collision Center app was frustrating because the repair status updates were always incorrect. One of the first “Expected Pickup” dates that made me angry noted “December 2, 1:12 PM.” Text messages with completion dates indicated “we are on track Beth, for 11/24/2025.” Another text with a completion update was “from 11/24/2025 to 12/02/2025.” The next date range was “from 12/2/2025 to 12/15/2025.” And the next was “12/15/2025 to 12/19/2025.” If Mike Walker, the Collision Center’s Estimator, did not expedite my final paperwork on December 19, my pickup date would have been the following week! I’m also grateful that Mike Walker delivered my SUV to me on December 19, 2025. However, information provided via the app was almost a month of wrong dates. I learned not to trust your app. I’m hoping the app creator will work with the collision center’s team to correct the app’s data entry information. This will make each app user’s involvement a more positive experience. Hoping this information helps.

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

Because my car was delivered before time and friendly people, I could recommend this shop!

Repair Quality - 2.0/5.0 -

My headlight has a shadow, it looks the headlight used is not from a Toyota. My vehicle was repair in time manner.

Customer Service - 5.0/5.0 -

Nice people!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a pretty good job with my car. I highly recommend Michael Jordan Collision.

Customer Service - 5.0/5.0 -

Very friendly and accommodating

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service!!!

Customer Service - 5.0/5.0 -

Great customer service!!

Returned Clean

My Experience - 5.0/5.0 -

Appreciated the courtesy of the staff. Most helpful. Tex went above & beyond.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Courteous, knowledgeable, helpful.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Will recommend

Repair Quality - 5.0/5.0 -

Even though the length returning my car was not fault of the rep I was pleased my experience was very professional. Both Tex and Rachel was exceptional. Love their customer service skills. Thanks to them both. Will highly recommend the company.

Customer Service - 5.0/5.0 -

Same comments...

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very courteous and kind. And my car looks FABULOUS.👍🏾

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and very courteous.

Customer Service - 5.0/5.0 -

Very courteous

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would never subject my friends and family to this treatment.

Repair Quality - 0.5/5.0 -

My car was in your care for almost 3 months and it still isn't fixed. There was glass left in the cup holder and the storage in between the 2 front seats. I was told that the car was delayed because the seats needed to be removed to make sur all of the glass was cleaned out from the broken sunroof. My grandson says " Look grandma they left us diamonds." To my surprise it was little pieces of glass in the crease of the back seat. How do you remove seats and not clean the seats themselves. not to mention not vacuuming the cup holder which is directly under the sunroof. My car was in top shape. i kept it serviced at The Infiniti of Apex dealership. Now You are telling me that my rotors need to be replaced for an additional 1000$ ??? Before my car was stolen i had my car serviced and there wasn,t a need for the rotors and the breaks to be replaced. I spent 1400$ on my car there just a few weeks before it was stolen. I was assured that my car would be returned to me just the way it was before it was stolen. That was not true. My car drives hard and the tires squeak. How can you replace a tire and the suspension and not see that the breaks and the rotor needed to be replaced. Did you not test drive it before it was returned to me. My car was stolen in the beginning of August. It was recovered mid Semptember. For the first month and a half I could not get in touch with the person in charge of my car's repairs. I called and left voice messages day after day. Only after I spoke with a manager did i start receiving updates. I did not get my car back until just before Thanks Giving. And after all that wait my car still isnt fixed the way I was promised that it would be.

Customer Service - 0.5/5.0 -

The time it took for someone to respond to me was ridicuoslly too long. Over a month and a half went by before I started receiving regular updates.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Rachel and Nick are excellent- thank you for your service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0