Michael Jordan Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick and up today thru out.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0 -

Trust is huge for me

Repair Quality - 3.5/5.0 -

The replacement light moves on its own, when turning!

Customer Service - 2.5/5.0 -

Was told to many times vehicle would be ready and it wasn't!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Appreciated the daily updates and taking care of the Enterprise vehicle return. Rachel and Tex were thoughtful and helpful; true service. Thanks to all your staff. BE SAFE!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great timely work and great customer service service and great coffee and candy snacks. Thank you !!!

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I purchased my vehicle about 30 to 35 days ago and unfortunately noticed a significant leak when it rained. However, NISSAN promptly accepted the vehicle and completed the necessary maintenance. Now, we’re just waiting for the next rainfall to confirm that the issue has been fully resolved. Overall, I have no complaints with NISSAN – their service has been responsive and professional. Tracy (Service Manager) has been awesome during the experience.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Absolutely a great job, great service and timely reporting of progress. Personal were friendly and great to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job Great service and performance Very nice people to work with

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Did an amazing job. My only thought is when you get cars in there to look over the entire car and contact customer with price on repairing or touching up other areas on car that weren’t caused by accident. I would of loved to of fixed those areas on this car if I would of been notified Thanks for your wonderful service. David Charlotte, NC

My Experience - 5.0/5.0 -

Excellent job 👏 👍 👌

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great work. Will recommend. Wish an alignment was included.

Customer Service - 4.5/5.0 -

Constant contact

Returned Clean

Likely to Recommend - 0.5/5.0 -

Not providing the service that was promised and I spoke with the person face-to-face and he promised me that he would fix the left Indicator the signal light

Repair Quality - 0.5/5.0 -

When you guys repaired my car, the first time the indicator wasn’t fixed the left signal light. I had to bring the car back. You can fix that. Yet to my knowledge, I found out that the left indicator is still not working sometimes it’ll work sometimes it won’t work sometimes it’ll show that indicator. It’ll say the indicator is not working. I sent a picture of my indicator light saying it wasn’t working and he promised me when I brought my car in the second time which was at the end of July 1 weekend in August that he would look at that and get that taken care of and what I got the car back just recently it’s still doing the same thing so no, I would not do business with you guys again due to the fact that you didn’t do what you told me you were gonna do the last time. My car was kept 30 days instead of saying we we can’t look we can’t locate a part right now and I’ma let you have your car back until we get to get the part. No, he just wanted to hold onto it to make sure he got paid so so yes I’m disappointed in how they handled me and how they handle things at Michael Jordan‘s collision and I will not change the thing

Customer Service - 0.5/5.0 -

Matt repairing the left singnal light indicator the first time I brought the car when that was part of what was going on with the car in the first place and when I brought the car back to the second time for a different, Repair and I told him about it he said he will take care of it and he didn’t

Returned Clean

My Experience - 5.0/5.0 -

Amazing service. 100% happy. Brenda and Nick M made putting my car back after an accident one thing I didn’t have to worry about.

My Experience - 5.0/5.0 -

Rachel is the epitome of professionalism and a great representative of Michael Jordan Collision. I have and will continue to share my repair experience as an example of excellent service with colleagues from all over the globe.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Big thanks to Mike and his team for getting the job done in a professional and timely matter beating the estimated time line for completion.

Likely to Recommend - 5.0/5.0 -

Quality work and good people

Repair Quality - 5.0/5.0 -

Thanks to Mike and his team for completeing the job in in a timely manner.

Customer Service - 5.0/5.0 -

Front desk was very professional and friendly

Returned Clean