Mike Calvert Toyota Certified Collision

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

All was really good until We went to pick up and felt rushed and sent pics of a concerns thru text and still not heard back since Saturday

Returned Clean

My Experience - 0.0/5.0 -

Where do I begin? The damage to my car done by the repair shop that now has to be fixed? The 3 months it took to repair? Failing to fix the slow leak from the accident? The mysterious electronics issues I am having with my car now? What a disaster.

My Experience - 5.0/5.0 -

From beginning to end David Reyes did an outstanding job of keeping me informed of the ongoing progress of repairs on my RAV4. The finished product was excellent. Hats off to the entire team for qualify and timing.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

confusing getting phone call and text messages saying different things

Returned Clean

My Experience - 5.0/5.0 -

Yes we are totally satisfied with the service and hail damage repairs made by Mike Calvert Toyota. My car looks like its brand new!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

You guys are super in every way; the car looks great and has the same great mileage as before (52.4 mpg). However, there's a noisy "whizz" in the front or rear tire on the passenger side. There are no tire pressure issues; maybe it's nothing, but I didn't notice it until after picking the car up.

Customer Service - 4.5/5.0 -

Again, it would be a 10 if it weren't for the whizzing/humming sound.

Returned Clean

My Experience - 5.0/5.0 -

Lanette was very helpful and professional. The work was done in a timely manner. Drop off and pick up was uneventful.

My Experience - 5.0/5.0 -

It was fast quick and good work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I always brag on Mike Calvert & what they do 4 me 2 my Family & Friends.

Repair Quality - 5.0/5.0 -

Mike Calvert took the couple of dings out my door & now my SUV looks new again! Thx! Mike Calvert!

Customer Service - 5.0/5.0 -

The Customer Service I received was GREAT!! The Collision Ctr & Service Department worked vry good 2gether! They have GREAT! TEAMWORK! They kept me informed & up 2 date with what was going on with my SUV! As a matter of fact, I got my SUV earlier than xpected! KEEP UP THE GREAT WORK, MIKE CALVERT!

Returned Clean

My Experience - 0.0/5.0 -

Took three months for minor hail damage repairs. Bad communication

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Took 3 months to get my repairs complete. Two different reviews before completing the work. Poor communication with representative.

Customer Service - 0.5/5.0 -

Communication poor. No advice through process. Took three weeks for the communication to start after I complained.

Returned Clean

My Experience - 0.0/5.0 -

Poor communication with the collision dept. and service deportment blaming each other. The service department apologised for not giving me an update on status of car and moved forward with kindness and improved communication when I drove to the dealership instead of waiting for yet another unreturned and promised phone call. The collision department never did and remained quite rude.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Poor communication with me and with service department. Promised car would be fixed "by Monday at the latest." Collision department delayed until Wednesday at noon and often did not return calls regarding request for updates. Blamed service department to colleage for communication mishap in front of me when, in fact, both departments displayed poor communication. The service department apologized. The collisions department did not.

Customer Service - 0.5/5.0 -

Poor communication, made promises that were not delivered on

Returned Clean

Likely to Recommend - 0.5/5.0 -

Second repair. Second time it took forever. Next time I find another place and I will definitely not recommend Mike Calvert Toyota

Repair Quality - 1.5/5.0 -

It took way too long. Wrong parts were ordered.

Customer Service - 0.5/5.0 -

Often no one picked up the phone. Getting calls back took forever.

Returned Clean

My Experience - 0.0/5.0 -

I'm not satisfied we replace a knew bumper for me it's not adjusted and my tire was messed up with paint. I'm really disappointed.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I cannot see enough how appreciate it I was to them

Repair Quality - 5.0/5.0 -

I think they were very professional. When the insurance made it sound like they were going to pay something and it made it sound like it was more the body shop‘s fault. They were able to explain to me to my satisfaction that nobody was at fault just it was a 2026 and they did not have the specs on it that it was gonna take a little time to satisfy Toyota to meet the specs for Toyota that it wasn’t the insurance fault that it was just what it was which gave me time to be patient man my vehicle back because they were doing the right thing. I love that they were not placing blame even though the insurance company was they said it’s nobody’s fault but this is what we’re gonna have to do to get it. OK by the Toyota manufacturer if we can do it this way or not once they got the OK from the Toyota they finished it on a timely manner. They were very professional and thank you very very much. I think that job is done professional. One thing if I was gonna say anything when it came to detailing afterwards, cause it was a new vehicle there were still handprints and dust back there that had to be cleaned up, but I’d rather do that myself if I got a good as work as I got done back there in the back of my van looks beautiful for a very professional. I can’t be grateful enough to say that again thank you I think his name is Dave or David him and the guy kept calling me with updates very grateful to both of those guys thank you thank you thank you it was a bad time for us because it was a brand new vehicle. They made a job or the horrible incident. Better thank you.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Only problem. Car was not washed after service.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

Did not clean car after being at collision center. Left trash in car when I went to pick up my car from service center

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean