Mike Calvert Toyota Certified Collision

My Experience - 5.0/5.0 -

Time to get parts was excessive.

My Experience - 5.0/5.0 -

Mike Calvert Toyota did a fantastic job with taking care of my car and staying communicative throughout the repair process. I only recently drove it off the lot, but it seems to have no issues. I don't remember the name of the person who was most helpful but I think his name was David. If you have a David there that works in collision, he's awesome and deserves a promotion. If you don't have a David, then my second guess is Daniel. Thanks again.

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

The customer service was horrendous. This was the worst car buying experience I have ever encountered. They never proactively kept me abreast of the status. I had to call multiple times and people to get a status. I will never recommend this establishment.

My Experience - 5.0/5.0 -

All I can say you are the best

My Experience - 5.0/5.0 -

Floyd, alissa and the team were so friendly and I appreciate them advocating for me with the insurance company!

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

They broke my ventvisor which is a aftermarket item but all it takes is a razor blade to remove without breaking now I have to figure out how to replace 1 out of a set of 4. It was not part of the damage so do not know why they even tried to remove

My Experience - 5.0/5.0 -

Thank you for taking care of all my vehicles repair needs. You kept me updated along the way and all staff was always friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I will have to drive the car a few days to make sure all of the sensor systems are actually working . I thought the repairs would take a few days. They took seven weeks! Mike Calvert Collision only sent me three messages in Dec. telling me what was going on with the car. I received no messages in January . I knew that work was ongoing from messages sent by State Farm. Everyone at Mike Calvert Collision was very friendly and helpful , but it would have been nice to be informed about what was going on and why it took so long!

Likely to Recommend - 5.0/5.0 -

I will definitely be back if I need repairs in the future and I would recommend them to anyone needing repairs.

Repair Quality - 5.0/5.0 -

They did a great job on my vehicle, I am very happy with the results, especially compared to other shops in the area.

Customer Service - 5.0/5.0 -

They did a good job keeping me informed with my repair process.

My Experience - 5.0/5.0 -

I want to say thanks to Alissa and Floyd for always keeping me informed about my car repairs. I am completely satisfied and highly recommend Mike Calvert Toyota for repairs they are the best.

My Experience - 5.0/5.0 -

Glad that the parts were exactly the same, and you did exactly what you said, and you finished it in a timely manner, so you guy's and gal's are number 1 appreciate what was done thanks a bunch

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

A very kind and hardworking group that was really good to me. I appreciate it a lot.

Likely to Recommend - 0.5/5.0 -

I don't think I would refer the collision center at all due to the unnecessary charges based on insurance coverage (be clear my vehicle was taken care of by the individual who hit it while parked) and the cost that she encountered was unacceptable with the charges. Things that had nothing to do with the car door scratch was removed and it was $849 for paint of two doors. I am still trying to figure out $9500 of charges to minor scratches with no full paint or clean/wipe down of vehicle.

Repair Quality - 2.0/5.0 -

I am definitely not satisfied with my repair or the services provided. Currently I need to return my vehicle, there is a wind sound while driving not sure if the window or door was sealed properly. I have a blue and red mark on my vehicle I don't recall having. My vehicle was not washed/rinsed but the repair shop charged every price imaginable that I think had no relevance to repair, totally overpriced for outcome.

Customer Service - 2.5/5.0 -

Neither satisfied or dissatisfied.The ladies that assisted provided polite service. I think the expectations of repair process could be improved. Customer service is just not customer service anymore.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The staff was extremely helpful and acknowledged about the whole experience.

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

No quede satisfecho, la puerta de atrás no quedó centrada y aparte perdieron el plástico que previene que el agua entre en la cajuela

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely would recommend!

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0 -

Janie was amazing! She kept us updated the whole time.

Returned Clean