Miles Collision Center

4.8 (1,246reviews)
97%
150 W Pershing Rd,  Decatur,  IL  62526

In operation 50 years.

Our fully equipped collision repair shop can handle your auto body repair needs. We operate closely with insurance companies to ensure that your vehicle returns to a pre-accident state quickly. Allow our trained professionals to complete your automobile restoration to manufacturer-specified standards.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Scion
Toyota

Reviews (1,246)

Likely to Recommend

Repair Quality

The original repair only took a day but I had to return a few days later. When the shop replaced the bumper cover, the person who washed it scuffed it. The staff didn’t realize it until I was there to pick up the car. They quickly addressed the issue and ordered an additional cover and replaced it a few days later.

Customer Service

There was an issue with the bumper cover but it was addressed promptly.

My Experience

Everything went smoothly ! The office girls were extremely nice and very helpful!

Likely to Recommend

Repair Quality

Great job and pleasent to work with!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

It looks great

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Awesome service and great repairs!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Why wasn’t I able to use MyChevrolet Rewards since the parts were purchased from Miles? I was told I could use them at Service but not at the Collision Center.

Likely to Recommend

I DON'T UNDERSTAND WHY I COULDN'T USE MY CHEVROLET REWARDS TO PUIRCHASE PARTS SINCE THEY WERE PURCHASED AT MILES CHEVROLET AND SINCE IT CAN BE USED IN THE SERVICE DEPARTMENT (TO PURCHASE PARTS). I WAS ALSO TOLD THAT I SAVED APPROXIMATELTY $300.00 BY PURCHASING USED PARTS. RESPECTFULLY SUBMITTED, DAVE BURGE

Repair Quality

I DON'T UNDERSTAND WHY I COULDN'T USE MY CHEVROLET REWARDS TO PURCHASE PARTS SINCE THEY WERE PURCHASED AT MILES CHEVROLET AND SINCE IT CAN BE USED IN THE SERVICE DEPARTMENT (TO PURCHASE PARTS). I WAS ALSO TOLD THAT I SAVED APPROXIMATELTY $300.00 BY PURCHASING USED PARTS. RESPECTFULLY SUBMITTED, DAVE BURGE

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was completely impressed by the communication! I was updated at least 2x a week proactively. Customer service was amazing. Thank you!!!

Likely to Recommend

I very rarely recommend places but I would have no hesitation recommending Miles Collision based on this experience.

Repair Quality

I have only great things to say. The communication I received weekly (if not more) kept me up to date and informed. I never felt like myself or my care was forgotten. Kudos to this team and if I need body work again I will definitely be back.

Customer Service

Customer service was fantastic. Kept me updated which is what I cared most about. I know schedules can't always be met so I just wanted to be informed.

Returned Clean

My Experience

Very communicative in the step of my repair! Very helpful and understanding too!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Quality people doing quality work. Truly a five star repair shop

Likely to Recommend

Repair Quality

Quality people quality service. Truly a 5 star shop

Customer Service

Returned Clean

Likely to Recommend

Highly recommended them to others

Repair Quality

They were wonderful to work with and went above and beyond to take care of me

Customer Service

Amazing

Returned Clean

My Experience

Professional Kept me informed Timely Excellent knowledge Clean environment

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very good care.