Mitchell's Body Shop, Inc

4.9 (2,365reviews)

99%

(731) 427-6446

96 Riverport Drive, Jackson, TN 38301

99%

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96 Riverport Drive
Jackson, TN 38301

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

About Mitchell's Body Shop, Inc

See Photos

96 Riverport Drive
Jackson, TN 38301

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Full service collision repair center with a focus on our customers, we even have rental vehicles on site!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

Hyundai

I-Car

Jeep

Nissan

Ram

Rivian Fleet – Vans

Rivian Passenger – R1T/R1S

Scion

Subaru

Toyota

Call

Website

Reviews (2,365)

Sort By:
Newest
Rating

2,297 Customers Rated

5 Stars

85.9% Complete

(2032)
4 Stars

7.1% Complete

(167)
3 Stars

1.5% Complete

(36)
2 Stars

0.7% Complete

(17)
1 Star

0.6% Complete

(14)
< 1 Star

1.3% Complete

(31)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the damage. The professionalism and friendliness of the staff received widespread appreciation, with customers highlighting a welcoming, stress-free experience from start to finish. Communication via text and phone updates was frequently commended, keeping customers informed throughout the repair process. Timeliness was largely positive, with several vehicles completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including more proactive status updates, occasional delays, and isolated concerns about incomplete repairs or unrelated damage. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness

"... professional and informative throughout the entire process. The quality of the work was excellent. I can't say enough good things about the entire team!" Read more

"... done a great job on the front bumper of my tahoe and the paint job is not touchable to the craftsmanship that was done! communication with customer service was excellent!" Read more

"Body work is better than when it was brand new, and it rides smoother than when it was brand new."

"... service workers, i had such an amazing experience! I picked my car up looking better than it was when it was purchased new on the lot! I will always recommend Mitchell's to ..." Read more

"The paint has way more sparkle than the rest of the paint so its not a complete match. It looks like larger ..." Read more

"It was ready 3 days early"

"Excellent job and fast. Had the repair finished in one day"

"It was ready several weeks ahead of what was initially quoted"

"... Very knowledgeable with Excellent follow through. Estimated time line for repairs was spot on. Highly recommend." Read more

"... service was excellent, I received regular updates, and my repair was completed ahead of schedule." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"... professional and informative throughout the entire process. The quality of the work was excellent. I can't say enough good things about the entire team!" Read more

"... done a great job on the front bumper of my tahoe and the paint job is not touchable to the craftsmanship that was done! communication with customer service was excellent!" Read more

"Body work is better than when it was brand new, and it rides smoother than when it was brand new."

"... service workers, i had such an amazing experience! I picked my car up looking better than it was when it was purchased new on the lot! I will always recommend Mitchell's to ..." Read more

"The paint has way more sparkle than the rest of the paint so its not a complete match. It looks like larger ..." Read more

"It was ready 3 days early"

"Excellent job and fast. Had the repair finished in one day"

"It was ready several weeks ahead of what was initially quoted"

"... Very knowledgeable with Excellent follow through. Estimated time line for repairs was spot on. Highly recommend." Read more

"... service was excellent, I received regular updates, and my repair was completed ahead of schedule." Read more

Michael (Lexus owner) reviewed 8/27/26

Have a small paint correction

Jennifer (Mercedes-Benz owner) reviewed 8/26/26

Knowledgable & Professional

Brenda (Toyota owner) reviewed 8/26/26

Very professional! I appreciated how they keep you updated with what is going on as they repair your car. I did not have to wonder when it would be ready and repair was done in a timely matter.

Lenita (Jeep owner) reviewed 8/24/26

Christy (Toyota owner) reviewed 8/24/26

The work Mitchell's did on my Toyota is excellent. It looks like new & feels like the damage never happened. Thank you Mitchell's Team!

I received text updates throughout the time Mitchell's was working on my vehicle. The text updates keep me informed in a simple way. I appreciated that type of notification.

Kayla (Dodge owner) reviewed 8/24/26

I was very well taken care of. I feel everything was explained to me well and they did a great job

Araceli (Toyota owner) reviewed 8/20/26

Excellent service!

Great customer service!

Wayne (Ford owner) reviewed 8/13/26

Mitchell's body shop to me is the best. Everyone was friendly and the job they did was great.

Devilon (Chevrolet owner) reviewed 8/11/26

This place is amazing. They are always helpful and friendly!

Heather (Toyota owner) reviewed 8/11/26

My vehicle looks as good or better than it did prior to the accident! They were also relatively quick about it. This was my second time using Mitchell’s. While I hope to never need their services again, I will definitely use them if the need arises!

Stephen (Chrysler owner) reviewed 8/10/26

Car looks great.

Mary Ann (Toyota owner) reviewed 8/4/26

Latoya (Ford owner) reviewed 8/4/26

Barry (Ford owner) reviewed 8/4/26

Mary (Nissan owner) reviewed 8/3/26

excellent work and great communication on status of car. the workers were very nice and curteous

Mary Ann (Toyota owner) reviewed 7/31/26

James (Ford owner) reviewed 7/31/26

Communication was great and the work great, I will recommend others to you, again thanks

Melody (Nissan owner) reviewed 7/30/26

Will always recommend them.

Mitchell's has been my go to anytime I need a vehicle fixed. They are kind, considerate, and will help you with anything.

Best around. Kept me informed during the entire process.

Alexis (Nissan owner) reviewed 7/30/26

Ronald (Toyota owner) reviewed 7/27/26

Communication could be improved.

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Mitchell's Body Shop, Inc

Take photos and get an online estimate

About Mitchell's Body Shop, Inc

Take photos and get an online estimate

Reviews (2,365)

2,297 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0