Mitchell's Body Shop, Inc

4.9 (2,366reviews)
99%
96 Riverport Drive,  Jackson,  TN  38301

Full service collision repair center with a focus on our customers, we even have rental vehicles on site!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
Hyundai
I-Car
Jeep
Nissan
Ram
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S
Scion
Subaru
Toyota

Reviews (2,366)

Likely to Recommend

Repair Quality

They did a great job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Delivers quality work as promised

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I do have a problem with the brake light coming on but that work was sublet to Toyota dealership and Mitchell is going to get that fixed for me

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Got my car back after over 1.5 months and the rear windshield wiper was installed upside down which in turn scratched my paint. Now have to take back again. Also the bumper took awhile that's understandable but a bracket was sent or ordered then a retainer for bracket so delayed again over 2 weeks. Seems like someone needs to get with whoever ordered my parts.

Customer Service

Multiple issues Tina was nice but another girl who answers the phone needs better etiquette and to not be short with someone who had a brand new car not even a week and then had been in shop for over 1.5 months.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

They broke the passenger seatbelt and left black handprints all over the cloth interior of the vehicle

Repair Quality

The passenger seat belt was broken when we picked up the vehicle, and there were black handprints all over the cloth interior

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

I had an appointment and took my car in on a Thursday at 8 am. The car sat there all day. I borrowed a car and could have used mine for at least Thursday. It was looked at on Friday and worked on Saturday. I called on Monday to see if it was ready and they weren't sure. Finally got it Monday afternoon. Just wish they had called as soon as it was ready on Monday.

Likely to Recommend

Repair Quality

Customer Service