Monroe's Collision Chillicothe

4.9 (1,019reviews)
98%
1415 North Bridge Street,  Chillicothe,  OH  45601

At Monroe’s Collision Inc., we treat you like family. When you walk into our shop, we make you feel right at home while you’re having service performed on your vehicle. Our commitment to your customer service is evident when you speak with our professional technicians and staff. We make you feel as comfortable as possible and are always readily available and happy to answer any and all questions or inquiries you may have.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,019)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many describing the work as outstanding and professional. The staff receives high marks for being friendly, courteous, and attentive to customer needs. Many customers appreciate the thorough cleaning service provided with repairs, often noting their vehicles were returned cleaner than when dropped off. Timeliness is a strong point, with numerous customers reporting repairs completed ahead of schedule. Veterans particularly appreciate the respectful treatment they receive. While most experiences are highly positive, some customers noted minor issues with communication timing and occasional cleanliness oversights in vehicle interiors.
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"The service was top-notch. Up on entering the facility the gentleman in the office was attentive and professional. ..." Read more
"💯 percent wonderful."
"Excellent customer service"
"Everyone was very attentive, helpful & friendly!"
"The Marine Veteran who work with me was very professional and made me feel comfortable in dealing with me and ..." Read more
"Exactly when they said it would be ready"
"Sooner than promised."
"A week earlier than predicted! Just in time for my son to be able to drive it to homecoming!"
"Took it in on a Monday & they said it should take about a week! It was ready the next Monday!"
"Car was completed extremely fast !"
"Even though I did not get a call from the shop I wasn't expecting one. I believe that if there would have ..." Read more
"Customer service was great ! Excellent communication"
"Always. The communication was wonderful"
"Dropped off on Monday and called when to pick up on Thursday.....picked up on Friday"
"Very nice lady would call"

My Experience

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Returned Clean

My Experience

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Repair Quality

Monroe’s Collision always our 1st choice when it comes to car repair. They always treated us well and always does an excellent job in car repair and they even cleaned inside and out of our car, I was amazed how cleaned my van when I got it back from getting repair. They’re quick and honest. I will always go to them first when needing car repair. Thank you Monroe Collision for all you do. A++++

Customer Service

Very satisfied

Returned Clean

Likely to Recommend

I always tell people how good their work is.

Repair Quality

Excellent people to deal with. Very professional and understanding. Their work is exceptional. After 3 vehicles repaired at Monroe’s and seeing for myself the before and after results, I have no reason to, nor do I want to look for anyone else. Very happy customer. Don Hutchinson.

Customer Service

Very professional and courteous.

Returned Clean

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Would definitely recommend

Repair Quality

I was very pleased with the repair of my car and the time frame that it took to repair They kept me updated and was very thorough and responsive with all my questions regarding the repairs

Customer Service

Very pleased with their customer service

Returned Clean

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Repair Quality

Looks like a brand new vehicle.

Customer Service

Returned Clean

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Always use Monroe’s

Repair Quality

Excellent work

Customer Service

Excellent customer service

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Repair Quality

Very satisfied!

Customer Service

I put a 6 because the wait time to get the appraisal was almost two hours. Because the man that done the appraisal was a talker.. Then it took another hour for him to do the appraisal because he kept talking about other nonsense.

Returned Clean

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Repair Quality

Did great job

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My Experience

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Returned Clean

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The driver side door piece was broke and I had to fix it

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean