Monument Chevrolet

4.7 (1,404reviews)
94%
3940 Pasadena Freeway,  Pasadena,  TX  77503

In operation 52 years, 23 years at this location.

Monument Chevrolet Collision is family owned and has been in business for 52 years. Our shop is I-Car Gold and we have a team of certified professionals committed to quality repairs and first class customer service. We place customers needs and safety at the highest level. We repair all makes and models and can work with any insurance company to help expedite your claim. We have an after hours wrecker service and onsite rental company to help get you back on the road as soon as possible. We are here to help in making this process go as smooth and painless as possible and get your car back to you looking like new!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,404)

My Experience

Everything went great as expected!

Likely to Recommend

Repair Quality

Great service!

Customer Service

Returned Clean

My Experience

We are very happy with the service and staff that helped us with repairing the car like new again. We will be referring our family and friends to Monument Chevrolet.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Buen trabajo

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer service was great!

Customer Service

Returned Clean

My Experience

This is my second time dealing with the collision center and I came back the reason I was impressed the first time. Great staff, great and efficient service. Do fantastic work and in fast timing.

Likely to Recommend

Repair Quality

Great service and great work.

Customer Service

Kept inform and great employees.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Shelby was great for the bosses if your reading this Shelby does deserve a raise. She made a stressful thing since I was out of town east and accommodating.

Returned Clean

My Experience

Receptionist was very polite and David was helpful in answering all my questions and kept me informed about my vehicle repairs.

Likely to Recommend

Repair Quality

Great experience!

Customer Service

Returned Clean

My Experience

I liked the fact that they kept me informed on a weekly basis. Even when the repairs were delayed due to ordered supplies. They kept me in the loop. Thank you

Likely to Recommend

I would recommend your facilities.

Repair Quality

Currently it’s been 7 days since I got my vehicle back and other than the lingering smell when I get into the vehicle I have had no issues with the repairs done. Cosmetically my vehicle looks great

Customer Service

For the most part. I was kept informed at least once a week. Via automated texting process. And a few calls verbally for delayed status updates

Returned Clean

My Experience

Excelente trabajo, muchicimas gracias Todo exelente.

Likely to Recommend

Absolutely would recommend to my friends and family! Already are! I truly am so grateful for the service they gave me!

Repair Quality

The repair was absolutely wonderful! I am so happy with my car and the work the wonderful body shop did! When I got my car back it felt like I was picking it up brand new off the lot again.

Customer Service

The service was absolutely wonderful! Mrs. Kim and Mrs. Shelby were amazing! They both went above and beyond with helping me and my situation. I am so appreciative and grateful for the time, patience, and grace they gave me and to call the Carwash. I have nothing but great things to say about the customer service from everyone in the collision center!

Returned Clean

My Experience

Gret work ..

Likely to Recommend

Will pass the good word

Repair Quality

Great customer service. Knowledgeable staff and commutation as appreciated along the entire repair.

Customer Service

Friendly staff

Returned Clean

My Experience

This is the second vehicle that we brought to Monument Chevrolet for body work. Both times have been great. We have worked with David on both and he has kept us updated on a daily basis on the advancement of the work from beginning to end. Kim has also been a part of the communication and process. And of course the young lady at the front counter always kind and polite. I apologize for not getting her name. The staff at Monument Chevrolet Collision Repair has been wonderful to work with. They’re very courteous and helpful in all aspects from taking in the vehicle and ensuring we got our rental at their location and returning it. We are customers from the north of the county but we choose to make the drive because we know we can count on this team!!! Thank you all for your commitment to providing a seamless experience.

Likely to Recommend

Higher if I could

Repair Quality

The team at the collision center was great again! Kim, David and the technicians did a wonderful job.

Customer Service

The repair staff did an excellent job!!

Returned Clean

My Experience

Monument Chevrolet is professional and fast also keep you informed on the repairs

Likely to Recommend

I will recommend them every time

Repair Quality

They are very friendly and professional and they are quick with repair. They had all repairs done in less than a week but had to wait on parking sensor and not even a Chevy vehicle

Customer Service

Professional and very friendly they got my vehicle fixed within a week but had to wait on parking sensor. That wasn’t there fault

Returned Clean

My Experience

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Kim and Shelby were awesome. Kim stayed late the night of my accident to take my car in, and she walked me through the entire process so that I wouldn’t feel anxious or confused. Shelby gave timely updates, and my vehicle was returned in better condition than before my accident. Will definitely use this facility for all future repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean