Mossy Collision Center

4.6 (1,832reviews)
92%
12150 Katy Freeway,  Houston,  TX  77079
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Shop AssistantSparkles

In operation 55 years.

Mossy Collision Center is committed to making lifetime customer relationships through unparalleled customer service and a deep sense of connection. Our customers value their time more than anything else. By setting the right expectations upfront, communicating timely updates throughout and delivering repairs above and beyond the highest manufacturer and industry standards, we ensure our customer's high satisfaction each and every time. Our facility is equipped with the latest equipment, highest quality materials and most advanced factory-trained technicians. In our shop, details matter. Our friendly estimators are focused on every detail of your vehicle's repair. They communicate with the insurance company and their technicians to ensure work is completed quickly and correctly. In the end, our customers simply get better service by choosing Mossy Collision Center.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (1,832)

Customers say
Overall Customer Satisfaction
Customers consistently praise the collision center for exceptional service quality, with many noting their vehicles look better than new after repairs. The team receives high marks for professional communication, keeping customers well-informed throughout the repair process with regular updates via text and phone calls. Most repairs are completed on time or even ahead of schedule, demonstrating strong operational efficiency. Customers particularly appreciate the thorough vehicle detailing and cleaning services provided. While most experiences are overwhelmingly positive, some customers noted areas for improvement including occasional communication gaps, delays in parts ordering, and isolated instances of incomplete repairs requiring return visits.
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"... of repairing my vehicle what stage he was in the Repair was done with excellence and we had a car in no time. Thanks very much for the excellent service ..." Read more
"... did an awesome job on my F-150 after an accident! The truck looks brand new again. The staff was super friendly, kept me updated, and made the whole process ..." Read more
"The quality of the repairs is not what you would expect from a collision center, and you have to check everything ..." Read more
"I had chosen your shop because I thought it was the right place to have a good repair job well done and ..." Read more
"I'm happy with the work that was done physically, but my car now has a sensor issue that has not been resolved."
"The car was fixed a few days before promised date. Thanks"
"Repaired were completed earlier than promised"
"The end date for the repairs was 1212 but by 129 it was ready. I brought my car to the shop on 121."
"It was ready about 3 days late."
"Initially repair was supposed to take two weeks but ended up being 3.5 weeks."

My Experience

They were professional and considerate in their dealings.

Likely to Recommend

Repair Quality

Excellent service

Customer Service

My Experience

Thank you to Frank and team for getting my vehicle looking great. I appreciate all the updates in keeping me informed.

Likely to Recommend

Repair Quality

My vehicle looks great and I’m pleased with the work

Customer Service

I was informed all throughout the process

Returned Clean

My Experience

Marcos Sanchez was excellent to work with. He was extremely patient, answered all my questions, and communicated information about the repairs in a way that was more than easy to understand.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Second time I brought my car to them for body work (neither my fault, by the way). Mossy did quality work both times. Completely satisfied.

My Experience

Everyone at Mossy has great customer service. I really appreciate from the time I took my car in for repair and the time I received it back just the constant update text was a plus for me to keep me informed about my repairs. I really appreciate that great customer service. An A plus for Collision team at Mossy Nissan Thanks for a great job well done..

My Experience

Thank you Frank, He communicate very well with me about my car. He kept me updated on everything. The Mossy Collision team did a fantastic job on my car and explained what needed to be fixed without any pressure. Great job!!!

Likely to Recommend

I would highly recommend

Repair Quality

Overall the collision team did an excellent job. My car looks fantastic

Customer Service

Customer service was excellent, Frank was great with communication. Every question I had he had an answer.

Returned Clean

My Experience

5 stars! Quick response, reasonable price, prompt turnaround.

Likely to Recommend

Ever since I’ve been buying vehicles from Masi Nissan, I have had very bad experience. I don’t know if it’s a racist thing or I just keep getting the wrong people to help me from sales to collisions but I love Nissan.

Repair Quality

Could’ve been way better customer service at the end no one wanted to walk me to my car and explain the service just gave me my keys and that’s it! Very upset about that

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Ian very satisfied with the work done in fixing my car-Also I want to commend Mr Rodriguez for his professionalism and how well he interacted with me

Customer Service

My Experience

Looking for diable market

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

The service was great!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Same

Repair Quality

Kept me updated / returned calls/ very friendly

Customer Service

Same as before- very friendly/ updated and answered all questions

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I can't recommend a person there with my experience

Repair Quality

I had chosen your shop because I thought it was the right place to have a good repair job well done and quickly done. But I was wrong. I picked up the car last week and the same problem is still there it is because of you that I am going to court to settle this case with Progressive. Because you added a problem that did not exist at the beginning and the insurance does not want to pay more. I am disappointed with your work.

Customer Service

I had chosen your shop because I thought it was the right place to have a good repair job well done and quickly done. But I was wrong. I picked up the car last week and the same problem is still there it is because of you that I am going to court to settle this case with Progressive. Because you added a problem that did not exist at the beginning and the insurance does not want to pay more. I am disappointed with your work.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service