Mossy Collision Center

4.6 (1,837reviews)
92%
12150 Katy Freeway,  Houston,  TX  77079
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Shop AssistantSparkles

In operation 55 years.

Mossy Collision Center is committed to making lifetime customer relationships through unparalleled customer service and a deep sense of connection. Our customers value their time more than anything else. By setting the right expectations upfront, communicating timely updates throughout and delivering repairs above and beyond the highest manufacturer and industry standards, we ensure our customer's high satisfaction each and every time. Our facility is equipped with the latest equipment, highest quality materials and most advanced factory-trained technicians. In our shop, details matter. Our friendly estimators are focused on every detail of your vehicle's repair. They communicate with the insurance company and their technicians to ensure work is completed quickly and correctly. In the end, our customers simply get better service by choosing Mossy Collision Center.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (1,837)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The originally damaged rear area was repaired. However, when I picked up the vehicle, I noticed two scratches on the bottom of the passenger-side door that were not present before. The staff confirmed this after reviewing pre-repair photos, indicating the damage occurred at the dealership. I was told I would receive an update on Monday, but no one followed up, and I did not receive a response even after reaching out. There was also a lack of proactive communication throughout the process, including delays in the repair completion without notification. I hope this survey is taken seriously and reflects genuine service improvement. Please have the collision department contact me as soon as possible. Thanks

Likely to Recommend

Repair Quality

Customer Service

My Experience

Communication and going above and beyond are why I return to Mossy. The collision experience is unfortunate but this crew has made things right once again. I’ll work to keep it that way!

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Repair Quality

Customer Service

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Repair Quality

Nothing to say. Perfect work.

Customer Service

The service manager was great.

Returned Clean

My Experience

Friendly team. Good communication. Easy drop off and pick up.

Likely to Recommend

Yes!

Repair Quality

Wonderful job and incredible service! Thank you!

Customer Service

Outstanding!

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

I’m was So Pleased with the Customer Service and the Service they did on my car really easy my mind that my car was in good Hand Thank For Such Great Work and Services

Likely to Recommend

Yes I would definetly recommend Mossy collision.

Repair Quality

Excellent service, I could not be happier. Marcos went above and beyond to accommodate my vehicle.

Customer Service

Excellent service.

Returned Clean

My Experience

I tank you for the wonderful job my car looks like new

Likely to Recommend

Repair Quality

It was a good experience tank you my car looks like new

Customer Service

Mr Everardo gave good service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Exactly what I expected 👍

Customer Service

Friendly & kind

Likely to Recommend

Repair Quality

Matt Was very helpful and very informative great service over all

Customer Service

Returned Clean

My Experience

None at this time

Likely to Recommend

Repair Quality

Great job as usual 👏

Customer Service

Great job as usual 👏

Returned Clean

Likely to Recommend

Repair Quality

Everardo Rodriguez was great to work with. He made me feel comfortable and kept great communication on what was going on with my car. My car was ready exactly when he said it would be and everything looked great.

Customer Service

Everardo Rodriguez was great to work with. He made me feel comfortable and kept great communication on what was going on with my car. My car was ready exactly when he said it would be and everything looked great.

Returned Clean

Likely to Recommend

Repair Quality

I was so upset at myself when I got my beautiful Mazda CX9 into an accident… I couldn’t stop thinking, “Will it ever look the same?” “Will they repair my vehicle correctly?” “Can I trust this shop to give me a product I am proud of?”. Well let me tell you, my Mazda looks better NOW than it did BEFORE the accident! How is that even possible lol! I cannot believe how well they covered up the damage and matched the paint. You could never guess that it was in a $6000 accident unless you saw the CarFax. Special shoutout to Matt, Marcus, and Adrian for listening to my story, and going above and beyond to return my baby back to me in pristine S tier condition! If you get into an accident and need some quality work done, there’s only one choice… Mossy Collision Center! Thank you again to the team for making me feel so heard & special. It means more to me than you can imagine ❤️

Customer Service

Likely to Recommend

Me encanta su trabajo

Repair Quality

Muy satisfactorio y feliz por el resultado que tuve con mi carro

Customer Service

Very satisfied

Returned Clean