Nelsons Autobody

Likely to Recommend - 5.0/5.0 -

I was referred to Nelson's by a family member and would pass along a recommendation to anyone seeking autobody work.

Repair Quality - 5.0/5.0 -

Quick and easy to deal with. Truck repairs look great. Car was clean when I picked it up.

Customer Service - 5.0/5.0 -

Melissa was patient and easy to work with. She provided frequent updates on the status of repairs and gave realistic timeframes.

Likely to Recommend - 1.5/5.0 -

You took too long to get to it and rushed it out at the end. If you feel you can explain it I’ll listen. If you can fix what was not done right with the detailing/paint and ethically with my credit card, I’ll give it a second chance. Otherwise I couldn’t recommend since it wasn’t a seamless experience.

Repair Quality - 3.5/5.0 -

There was a film on my passenger side mirror and parts of the front fender well. It did not simply wash off. There is a noticeable difference in the tone and texture of the paint on the front side of the truck bed.

Customer Service - 2.5/5.0 -

I felt that I was being treated like I had to use your shop and not as if it were my choice. When my truck was due to be ready for pickup, your agent who I was speaking to refused to give me any indication as to what time or even what part of the day it may be ready. I have a job too. I have responsibilities and not being able to plan when to leave my job is a problem. I was also charged 3% on my credit card and had I been verbally reminded of this up-charge, I would have paid cash or check or debit. You really should remind patrons of this at the time of payment. Relying on signs is bad customer service. Is it really buyer beware at your store?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did nice work on my car and it was done when they said it would be.

Customer Service - 5.0/5.0 -

Great work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfect repair. Thanks for detailing.Car looks like new.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Work was completed. Very satisfied with finished product.

Customer Service - 4.0/5.0 -

Very friendly kept me updated on progress.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The engine compartment is totally covered in gritty dust as is the trunk area under the mat. All of the settings on the car had to be reprogrammed. Otherwise the repairs all look great.

Customer Service - 4.0/5.0 -

Kept changing the date it was going to be finished

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Noah was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

The right passenger door usually two tries to get it to fully latch. I was about to telephone you about this.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great 3

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

Well, I was a little disappointed because when I drop my car off the employee that did the walk around vehicle inspection told me that part of the total amount that was being paid by my insurance would be the door was getting fixed because the door was part of what I hit in the accident and when I pick my car up The only thing that we're done was the headlight, the bumper, and mirror.. and the person who did the walk run inspection picking up they had no clue what I was talking about. Also, I didn't even notice any problem with my headlight but I guess they said that there was something wrong with it and that was the most expensive part that had to be replaced $1400 and it's supposed to come with a lamp washer and I've tried to use it and it doesn't even work🤷🏼‍♀️ not too big of a deal i guess would have rather had the door fixed but other then those things every thing is great.

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was great. They even washed my truck inside and out. It was a very pleasant surprise.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I am very happy with your work

Repair Quality - 5.0/5.0 -

My car looks like new

Customer Service - 5.0/5.0 -

Everyone was kind and professional

Likely to Recommend - 5.0/5.0 -

Nelson’s was recomended by my insurance company and I heartily recommend them also.

Repair Quality - 5.0/5.0 -

My Yukon looks good as new.

Customer Service - 5.0/5.0 -

Friendly and efficient.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I anticipated a week without our car. It was 3 days.Very impressive.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The work was done sooner than expected. They kept me up to date with daily updates. Looked great . Great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beautiful work done

Customer Service - 5.0/5.0