New Century BMW
In operation 16 years.
Awarded the "Best Overall BMW Repair Facility" by BMW of North America for 2014 & 2015. We are the exclusive BMW Certified Collision Repair Center in central Los Angeles County, which means that only factory trained technicians will work on restoring your vehicle. It also means that we only use new, genuine BMW parts and our equipment is specified by BMW of North America. At our factory certified BMW Collision Repair Center, we proudly use BMW Colorsystem, an environmentally friendly paint to ensure the same quality color you had from before the accident. As an added bonus for you, our manufacturer direct parts sourcing from BMW USA & BMW AG results in pricing that other auto body repair facilities find difficult to compete with. In order to reconstruct your BMW back to factory standards, we use BMW approve Celette's fixture systems for Structural/Frame/Unibody Repairs which allows to restore vehicle dimensions back to exact fitment and precision.
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
I had a caution light go on about brakes in my car two days ago and took the car back to New Century LA. They added brake fluid and said if it happens again to take it back to service in Alhambra. Not sure all’s well.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair was great, however, they used some harsh abrasive cleaner that seemed to dull my interior finishes.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They do great work
Customer Service - 4.5/5.0 -
Communication was not up to par. I was getting emails stating that my would be ready but it turned it was off by a whole week.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job on my car, looks new again.
Customer Service - 5.0/5.0 -
I was texted, emailed, and called to inform me of the process.
Likely to Recommend - 5.0/5.0 -
Professional and quality work.
Repair Quality - 5.0/5.0 -
Perfect job, great customer service.
Customer Service - 5.0/5.0 -
Excellent. Very informative and friendly.
Likely to Recommend - 0.5/5.0 -
The representative William was not friendly. He had verbally said to both me and my husband that if I dropped off my car on Mon 12/5, the repair would be done in a week 12/12, but the repair did not even start until 3-4 days after I dropped my car off. It took 2 weeks. We called multiple times to verify, and he denied ever saying such things. It felt deceptive and dishonest. Though the quality of the repair was good, we felt that we should have chosen another repair shop not because of the time it took but because of the time we were told prior to doing business and then how things quickly changed once we dropped off the car and were forced to wait 2 weeks and then being told that we had heard incorrectly. If we had known that it would take double the amount of time, we would have been better prepared with renting a car and figuring out our schedules.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful service!
Customer Service - 5.0/5.0 -
Wonderful service!
My Experience - 5.0/5.0 -
Very good customer service
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I have received Decent & satisfactory service from New Century BMW
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Work was amazing.
Repair Quality - 4.5/5.0 -
You forgot to put windshield wiper fluid after being repaired.
Customer Service - 4.0/5.0 -
Nice people but long on call backs and updates. I had to call to get updates.
My Experience - 5.0/5.0 -
It was a great experience working with William Dominguez, he and the team did an amazing job repairing my car and it’s like brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the great job getting my vehicle back up and running. Appreciate the help
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Still waiting for the correct parts to be set in place and the previously installed parts to be removed.
Customer Service - 0.5/5.0 -
Horrible communication and once errors were made in ordering parts correcting the error should have become priority.
My Experience - 5.0/5.0 -
Excellent, seamless, efficient service! New Century truly cares about their customers and vehicles and provide the most outstanding workmanship and care. William and the team at the collision center handled everything from the insurance to making sure the repair was done as soon as possible! Thank you