New Century BMW
In operation 16 years.
Awarded the "Best Overall BMW Repair Facility" by BMW of North America for 2014 & 2015. We are the exclusive BMW Certified Collision Repair Center in central Los Angeles County, which means that only factory trained technicians will work on restoring your vehicle. It also means that we only use new, genuine BMW parts and our equipment is specified by BMW of North America. At our factory certified BMW Collision Repair Center, we proudly use BMW Colorsystem, an environmentally friendly paint to ensure the same quality color you had from before the accident. As an added bonus for you, our manufacturer direct parts sourcing from BMW USA & BMW AG results in pricing that other auto body repair facilities find difficult to compete with. In order to reconstruct your BMW back to factory standards, we use BMW approve Celette's fixture systems for Structural/Frame/Unibody Repairs which allows to restore vehicle dimensions back to exact fitment and precision.
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
William was efficient and professional. Job well done. Thankyou.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Helpful explaining the process along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They are very professional with BMW repair and working hard to get my car back in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great quality and professional
Customer Service - 5.0/5.0 -
Good communications.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
It was good work done. It looks like it should. Customer service was interesting.
Repair Quality - 4.5/5.0 -
The trunk seems to not close like previously.
Customer Service - 2.0/5.0 -
The estimated completion time was not accurate to actual completion time. When I called and asked about whether it was ready yet, they did not feel very accommodating so I was afraid to call further.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job
My Experience - 5.0/5.0 -
The text updates are great! William Dominguez is very polite, patient, knowledgeable professional, efficient. All I have to do is dropping off the key, and pick up the car when it is fixed. No stress, no hassle, Mr. Dominguez took care of everything. It was a wonderful experience. I thank William and New Century BMW for such a great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team, my car looks new.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
I did not like the lack of communication. If my car is still not ready I’d prefer notice of that instead of silence. And when someone did call me and I did not answer I hoped for a voicemail. I was always kept in the blind. My car also has a few scratches that were not there prior
Customer Service - 3.0/5.0 -
Not as much communication as I hoped. I felt blown off
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
When the car was sent for repair, I told it that it would be repaired in about a month. I also asked the relevant repair manufacturer, and it took two weeks at most to fix it. However, it took about two months to repair it. Negative Ratings!
Repair Quality - 0.5/5.0 -
When the car was sent for repair, I told it that it would be repaired in about a month. I also asked the relevant repair manufacturer, and it took two weeks at most to fix it. However, it took about two months to repair it. Negative Ratings!
Customer Service - 0.5/5.0 -
When the car was sent for repair, I told it that it would be repaired in about a month. I also asked the relevant repair manufacturer, and it took two weeks at most to fix it. However, it took about two months to repair it. Negative Ratings!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend!
Repair Quality - 5.0/5.0 -
When my car was returned to me after the repairs needed, it looks great! 10/10 would recommend this location!
Customer Service - 5.0/5.0 -
The service overall was amazing. Jay Alvarado helped me with everything. He was very kind, professional, and efficient! 10/10 would recommend him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
This shop used to be good when David Lo was the advisor, but I cant recommend this shop anymore.
Repair Quality - 2.5/5.0 -
There was a slight, but noticeable color mismatch on the replacement bumper cover. Was told by the shop that this would be the best they could do all other alternatives were undesirable (repainting half the car, repainting the existing bumper cover, etc.)
Customer Service - 3.5/5.0 -
Above average customer service, but it felt like the shop did the minimum work required. I implored that the shop take their time with the repair and they still got the car completed in a week.
Likely to Recommend - 1.5/5.0 -
The dealership itself is fine. The body shop leaves a lot to be desired.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
My messages and email were never returned.