New Century BMW
In operation 16 years.
Awarded the "Best Overall BMW Repair Facility" by BMW of North America for 2014 & 2015. We are the exclusive BMW Certified Collision Repair Center in central Los Angeles County, which means that only factory trained technicians will work on restoring your vehicle. It also means that we only use new, genuine BMW parts and our equipment is specified by BMW of North America. At our factory certified BMW Collision Repair Center, we proudly use BMW Colorsystem, an environmentally friendly paint to ensure the same quality color you had from before the accident. As an added bonus for you, our manufacturer direct parts sourcing from BMW USA & BMW AG results in pricing that other auto body repair facilities find difficult to compete with. In order to reconstruct your BMW back to factory standards, we use BMW approve Celette's fixture systems for Structural/Frame/Unibody Repairs which allows to restore vehicle dimensions back to exact fitment and precision.
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thanks for all the GREAT work. Job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do GREAT work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The process was relatively easy, however the office looked very unorganized and there was hardly anywhere to sit and wait.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone has been very friendly and professional
Likely to Recommend - 0.5/5.0 -
Would NOT recommend to anybody and would not want to have any future business with New Century BMW Collision Center again!
Repair Quality - 0.5/5.0 -
I took delivery of the vehicle on 9/30/21, after I wash the car over the weekend, I noticed multiple deep cuts and scratches on the interior and exterior of the vehicle, an inch and half gap on the front passenger door, a gap on the rear right bumper, front bumper poorly painted with damages still visible, over painted with visible white residue on left front and right rear door sills, front driver door seal lose with loud wind noise, both rear back window seal not fully install with glue residue, glue residue on both sides of the front side marker, glue residue on all four doors, front right door handle with paint chips, left rear bumper with visible cut/damage during repair, both rear doors rubber seal missing,and etc.... There is so many cuts, scratches, damages that was not there before the "repair" I simply cannot describe them all. I have made contact with William and took vehicle on 10/4/21 for a quick fix but all they do was try to buff it out which does not work at all. On 10/6/21, George (NCCC's GM) have me waited for 2 hours and he also said they did a "quick fix", but once again all they did was buff/polish but still it doesn't do anything. They tried to do some paint touch up on the scratches/cuts but it was so poorly done it's unbearable. George said to have set me an appointment on Oct. 11 at 13:30 to bring the vehicle in for a fix up. On Oct. 11, I went but they said George is on personal leave for a week. I called a week after on Oct.18 but no reply. I took the vehicle back for adjustment on Oct. 4,6,11 for total of 3 times but not much has been done. This run around it's just waste of my time and very tiresome. I will pursue further with North America BMW since I'm getting no help from New Century BMW Collision Center. Choosing NCBCC was a big mistake as their work is no difference than a third class rated body shop of any street. This disappointment has caused me not to have any future business with New Century BMW again.
Customer Service - 4.0/5.0 -
William was great, because as a repair advisor he did what he can. But as for New Century BMW Collision Center's general manager George or the shop foremen is just unbelievable. All I got from them was run around and wasted valuable time! " "DO NOT GO TO NEW CENTURY BMW COLLISION CENTER OR YOU WILL REGRETTED! BECAUSE I DID"
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
There are scratches under my front bumper and there is small scratch on my right front Fender which wasn’t there when I dropped off my car .
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good customer service and a very friendly staff. Kept me updated and the timeline was accurate. The work on my car was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people, great updates along the way, great work performed on my car.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
communication with updates were frequent. accommodations to get and drop off the car were also very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jay was very nice and accommodating! Great New Century Collision representative!! Thanks so much Jay and Nicole!
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
No communication whatsoever. Initial Promised date delayed by 4 extra days
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Picking up the car was a total mess
Customer Service - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything was handled in a competent and timely manner.