New Craft Collision, Inc

5.0 (192reviews)
100%
388 Eastern AvenueSuite 5B,  Malden,  MA  02148

In operation 8 years.

Services
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (192)

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My Experience

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I found the manager easy to work with and expect the same in the future if needed. I would return for any needed work.

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The shop and manager were very helpful and did was appears to be a very good job. My Jeep looks as good or better. It's a shame all didn't go as well as the paint and repair work. The two claims were a total debacle, only the repairs appear to be without cause for concern. The rental and wait time for needless investigations were cause for me to drive my vehicle far longer then I should have. The completed work is quite good in appearance.

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They did an excellent job and were wonderful at customer service and care

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My Experience

The team at New Craft Collision was exceptional! They took great care of me and had my Jeep repaired incredibly fast. Adriano and Gabriella were very helpful and professional and kept in contact with me from start to finish keeping me informed. I will be bringing my Jeep back in the future and telling my friends to do the same! Highly recommend!!

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I’ve already told everyone about how excellent the service is here!

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New Craft Collision is the best, will be recommending them to everyone! The team is super professional and very courteous; they kept me updated through the whole process. Once the part was in my Jeep was fixed immediately! I will be taking my Jeep here for future repairs!

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My Experience

Everyone was extremely helpful and accommodating. They were able to answer all questions and concerns. Even with parts being delayed, they were helpful and offered multiple solutions while working with my insurance.

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The shop is actually hard to find. It's in the back of a plaza.

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I had another amazing experience with new craft collision, my car looked brand new

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My Experience

Excellent service when a problem came up took upon himself to help with the issue

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My Experience

Great communication from drop off to pick up. Kind and helpful employees. Best body shop around!

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Identified few issues after repair. They resolved it quickly. Overall its good.

My Experience

They did an amazing job keeping me updated and repairing my car along with cleaning the inside

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Repair Quality

Looks good as new!

Customer Service

Adriano and Bruna were very welcoming and helpful throughout the process.