Norm Reeves Collision Center

My Experience - 0.0/5.0 -

My car was delayed from the initial estimate of 8/28. There was no communication to me at all (even after I called multiple times and couldn’t get a live person. Left multiple messages). Even day I picked up my car there was confusion as to whether and when it would be ready— my rental car benefits had run out. Sorry- bad experience despite the car looking good and appears as if the repair is good. Communication severely lacking.

My Experience - 5.0/5.0 -

Repair work was done well and paint looks good

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend Jamie

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jamie saved the day

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Car returned on the date promised

My Experience - 5.0/5.0 -

excellent professional service will come back

Likely to Recommend - 2.5/5.0 -

I had repair work done at Honda collision in Oxnard, CA area several months ago. Their agent/office staff was professional and especially friendly. The waiting area was clean and inviting. My rating of 5 is in comparison to that experience.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I have no way of evaluating the repair work other than my bumper looks new and dent free.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

The service is good with professionalism

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

Overall, we're pleased with the body repair. However, this was a very frustrating experience from a service standpoint. When we dropped off the car on 8/8, we were informed of an estimated completion of 8/14. This was later pushed to 8/16, then 8/17, and then 8/18. The repeated delays, especially notification late in the day on 8/17, was very frustrating, particularly since we had to anticipate making arrangements to pick up the car. The worst part of this experience was arriving to pick up the car on 8/18, only to find a rough spot on the bumper. Your tech attempted to buff out the spot, but couldn't without removing some paint. As such, we had to leave our car with you over the weekend. This was very frustrating - being informed that our car was ready for pick up, making arrangements to pick up our car, and then to find that it wasn't ready, and then needing to come back the following Monday on 8/21 to finally pick up the car. The car should not have been released to us on Friday. Even your own service rep said on Friday that he would not have approved releasing the car. It was a complete waste of time coming on Friday, and then having to come again on Monday.

Likely to Recommend - 1.0/5.0 -

We were pleased with the quality of work. But very poor service experience overall.

Repair Quality - 1.5/5.0 -

See my comments in the "Post Delivery Feedback" that I provided.

Customer Service - 1.5/5.0 -

See my comments in the "Post Delivery Feedback" I provided.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Still have the same problem They give me back my car all dirty inside white dust They scratch on driver side

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Smooth and easy experience throughout from all staff at Norm Reeves. Really appreciated the communication with daily status updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair and paint looks exactly as it was prior to accident

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The job is done well and it is on time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I rated a 10 and am happy with the services received.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Ferderico was professional

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0