Norm Reeves Collision Center
In operation 12 years.
ProFirst Honda and Acura Certified•I Volkswagen Certified- Car Gold Class Certified •FREE Estimates •No appointment necessary •We repair all makes and models •All insurance providers accepted •Courtesy Shuttle Available •Warranty for life •Rental cars available
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The front bumper was fixed but when we drove the car home and tried to open the trunk we found the job was not finished. The trunk interior back frame was in pieces. We can’t open our trunk now. It was not remotely like this when we dropped the car off for repair. Not sure why the back was being worked on at all. The accident only occurred in the front bumper.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The final cost for my repairs is different to the initial quote and did not discuss/info me to proceed.
Customer Service - 2.5/5.0 -
Same as the previous comments.
My Experience - 5.0/5.0 -
I am very satisfied for the quality of job, time frame, and service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job. Good quality of work. Complete the entire work that exceeds my expectations
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
no hesitation to recommend them.
Repair Quality - 5.0/5.0 -
Everything from start to finish was easy and clear. Service was professional and prompt.
Customer Service - 5.0/5.0 -
Everyone from Federico our technician to Sam the manager was totally professional but also welcoming and open to any issues we had. Sam in particular was very patient, prompt and cordial.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the communication between us and how up to date I am with the progress. I appreciated that the person/appraiser waited for me to pick up my car after closing time.
Likely to Recommend - 5.0/5.0 -
I would just recommend a full inspection prior to departing
Repair Quality - 5.0/5.0 -
Happy with how the repair was completed. However, I was slightly sadden when I arrived to work to find my vehicle had spots all over the interior from the tech that cleaned my vehicle. The spots were from cleaning products that were not wiped away and the weather stripping was very dusty giving a white look and had fingerprints. Due to me being on my way to work the morning I picked up my vehicle I could not take it back to the collision center and instead just cleaned it myself.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although there were several delays, for the amount of damage I felt the repair time was reasonable, and most importantly I felt the repairs were flawless!
Customer Service - 5.0/5.0 -
Communication was good advising me of status. Repair contact was easy to reach and polite
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Looks like they learned how to service these particular Lexus sensors by doing this repair
Repair Quality - 4.5/5.0 -
The repair was excellent, but the sensor warnings for the sonar (which the team was able to reset after 2 days) and the BSM (which Lexus had to reset) took longer than I expected.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
There was a delay with parts but I understand that is due to the Supply Shortage.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The most incredible experience! Great staff, especially Sam, everybody, phone staff, car was so clean it looked new, repairs I’m sure are just as perfect! Loved the update emails. Truly loved, what I was told on time line actually happened!! Amazing! Thank you!!!!
Likely to Recommend - 5.0/5.0 -
Same comment. Highly satisfied with Jaime!
Repair Quality - 5.0/5.0 -
Jaime was very professional and well taken care of his client. I would definitely come back to him and recommend anyone to him. Great work Jaime! Highly Satisfied!
Customer Service - 5.0/5.0 -
Same comment. Highly satisfied with Jaime!