North Ranch - Thousand Oaks

4.9 (1,699reviews)
97%
3075 Los Feliz Dr,  Thousand Oaks,  CA  91362
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Shop AssistantSparkles

In operation 58 years, 39 years at this location.

North Ranch Bodycraft & glass is a family owned auto repair business that has been serving the community since 1968. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Audi
Cadillac CT6
Corvette C8
Genesis
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Subaru
Volkswagen
Call
Email

Reviews (1,699)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than expected upon return. The team receives strong recognition for proactive communication, including regular text and email updates throughout the repair process. Timeliness is a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The staff is widely described as professional, friendly, and accommodating. A few customers noted areas for improvement, including clearer upfront time estimates, more consistent status updates without needing to call in, and ensuring all agreed-upon repair items are completed before vehicle pickup.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service. Very prompt repair. Kept me posted the whole time. My vehicle looks fabulous ..." Read more
"The repair is perfect. Cannot tell if car was ever damaged."
"Everyone is very easy to deal with. I've had 4 different vehicles in for repair over the past 8 years and ..." Read more
"... had a very bad experience at North Ranch body shop ,the customer service is very poor and it was a very frustrating experience." Read more
"... not been sprayed, they took the car back twice, but it looks like those areas were painted by a toddler with a watercolor brush. It looks like crap." Read more
"Actually they finished prior to the scheduled date."
"Repaired 3 weeks early 😃"
"Done before promised"
"10 days turned into 22."
"Ready earlier than expected"
"Best body shop and customer service ever! These folks communicate and communicate. Their work is flawless ..." Read more
"Communication was very good throughout the time our car was in the shop. Took a couple of extra days to complete ..." Read more
"... interactions were generally good & always friendly, but notifications about repair process were lacking, unless I called in." Read more
"I was originally advised it would take 3 or 4 days, when in fact it took 2 weeks."
"... where trust is thin and respect is not always common. North Ranch was kind supportive stellar at communication and explaining the process. I will highly recommend ..." Read more

My Experience

The highest quality body shop in Southern California with seamless work and high attention to detail. This is the destination if you always want your car to look like new.

Likely to Recommend

They are the best body shop in Southern California.

Repair Quality

Excellent craftsmanship consistently.

Customer Service

Very attentive always keeping me informed of progress.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were away at the time the repair was completed. You held the car until we returned. Very grateful for your kindness.

Likely to Recommend

In my opinion,, you are in a class by yourself. I think you guys are the very best

Repair Quality

You are the best

Customer Service

You are the best

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Great job

Repair Quality

Great communication and easy pick up beautiful job!

Customer Service

Easy to talk with

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

For sure

Repair Quality

Customer Service

These Guys are best, Keep me informed, my truck looks like new!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

April. In office kept me informed when I called. Casey was great let me know how work was going. Kept me updated had a great experience thanks much

Likely to Recommend

Repair Quality

The van looks fantastic.

Customer Service

Everyone is very easy to deal with. I've had 4 different vehicles in for repair over the past 8 years and everyone has always been great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It is always a pleasure during business with North Ranch. This business sets the bar very high. The level of professionalism is unsurpassed. From the moment I dropped off my car to the time I picked it up, I was kept updated of the progress. Thank you all from April to Casey to all the technicians working behind the scene.

Likely to Recommend

North Ranch is by far the best body shop I’ve been to.

Repair Quality

As always, everything right on schedule from beginning to end. The end result as expected. My experience with Casey and April has always been up to par.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

This is not my first visit to North Ranch Autobidy. I will not go anywhere else. Casey is the best!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From talking to April on the phone or in the lobby to communicating with Casey about the repair, I’m grateful for their excellent customer care. Not only did North Ranch get my Honda back to her full functionality, they also made her look prettier than she was when she arrived.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’ve been going to you for a very long time, maybe 18 years? Your craftsmanship is always pretty impressive as well as the lifetime guarantee.

My Experience

The car looks great. It was finished even before the promised date.

Likely to Recommend

Repair Quality

Car looks great. Finished the repair earlier than I expected.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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