Westlake Auto Collision, Inc.

4.9 (1,619reviews)
99%
31290 La Baya Dr #3,  Westlake Village,  CA  91362

In operation 18 years.

Westlake Auto Collision is a family owned and operated auto collision repair facility. we specialize in all makes and models, our main focus here at WAC is to provide our customers with the highest level of customer service and get them back onto the road with the highest quality repair work! Our team participates in monthly industry training and are I-car and ASE certified! Quality control is part of our repair process, Each vehicle is thoroughly inspected at each phase of the repair, ensuring that the final product is perfect!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,619)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for professionalism, transparency, and going above and beyond. Communication is a standout strength, with customers appreciating regular text, phone, and email updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly in their feedback, including occasional delays due to incorrect parts, minor cleanliness concerns, and isolated instances of incomplete repairs or settings being altered. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"... left it for repair at Westlake Auto Collision and they promised perfect results, I doubted that they could perform the repairs that would meet my expectations. ..." Read more
"From start to finish this was A+ service."
"Best customer service quality of work wouldnt go anywhere else. I know they did not pay me. I paid them."
"... the whole process quick and easy. They were very thorough, honest and did beautiful work. Everyone was very helpful, personable, and professional." Read more
"... they finish the job 2 days sooner than expected, but they also stood behind their guarantee 100%. My car looks brand new again, and I couldn't be happier. The whole ..." Read more
"... excellent service from start to finish. Not only did they finish the job 2 days sooner than expected, but they also stood behind their guarantee 100%. ..." Read more
"My car was completed 2 weeks late"
"Ready a day early"
"After thirty days in the shop, it still wasn't ready when we expected to pick it up."
"... communication throughout was top notch. Honestly, I felt like I was well taken care of and totally kept in the loop every step of the way. I was thrilled with ..." Read more
"Amazing service. Super responsive. Communicative. Car looks like new. Exceptional service from A to Z."
"A bit disappointed in the communication about my vehicles timeline for repairs this time around."
"... I couldnt be more happy with their service. They kept me informed as to the status of my vehicle and called me when it was ready." Read more

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

A little follow up work needed, but will be addressed. Vehicle looks amazing. Very happy to have it home, and looks amazing! Appreciate all the work that the team did to restore my 22y.o. vehicle

Likely to Recommend

Repair Quality

A few minor things to address, but very satisfied

Customer Service

Returned Clean

My Experience

The repair was excellent and the entire car was waxed and looked beautiful for pickup. This is not the first car I've had body work done at your facility and I highly recommend it to everyone.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great place, great service, great people - 100% satisfaction

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Nick and front desk staff were amazing start to finish. The work done on the vehicle was quality work. Second time using them and both time superb. Thank you

Customer Service

Returned Clean

My Experience

My car looks like new! I appreciate so much your great work on the car and the service. I appreciated the email updates, and you took care of the payment by Mercury. It made what could have been a stressful situation easy and pleasant. Thanks for everything!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

great interaction, friendly, efficient, helpful

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

We are completely satisfied, with special thanks to Dana and Yvonne.

My Experience

Awesome quick service with great communication. My Porsche looks brand new again Highly recommended 👌 👍

My Experience

Everyone I met at Westlake Auto Collision was nice and courteous, I am so glad that I chose your shop. Dana was so very helpful, kind, informative, clear in her communication and a pleasure to work with making the entire process and experience a delight in a stressful situation; I am grateful for her help. Yvonne was courteous and kind and kept me informed of the progress of the car repair. I loved that my car had been cleaned when I picked it up, and one less thing that I had to do. Thank you!!

Likely to Recommend

Repair Quality

Customer Service

Dana was great. Dealt with responsible party on my behalf, secured payment and repairs were completed on time.

Returned Clean

Likely to Recommend

Repair Quality

Stayed on schedule, communicated progress and easy to work with

Customer Service

Easy to work with

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Great repair work. Reasonable price

Customer Service

Knowledgeable staff pleasant and friendly

Returned Clean

Likely to Recommend

Repair Quality

Nick was very easy to work with and my repair was very fast from start to finish

Customer Service

Returned Clean

Likely to Recommend

They were excellent and provided expert service.

Repair Quality

Customer Service

Customer service was beyond excellent.

Returned Clean