Caliber - Simi Valley
In operation 29 years, 14 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Unfortunately, based on my experience, I would not recommend Caliber. While some of the employees I dealt with were courteous and professional personally, the overall repair experience was extremely disappointing. My vehicle went through multiple repair attempts over approximately a month and a half, and I ultimately received it back with unresolved body, electrical and drivability concerns. I repeatedly raised issues throughout the process and gave Caliber opportunities to address them, but I have ultimately lost confidence in the quality of the repairs. I am now having to turn to my own insurance company for assistance and an independent evaluation of the vehicle.
Repair Quality - 0.5/5.0 -
Unfortunately, my experience with this repair has been extremely disappointing. I brought my 2022 Ford Edge to Caliber following a rear-end collision and gave the shop multiple opportunities to properly repair the vehicle. I declined to accept the vehicle on August 6 because the liftgate was visibly misaligned, was not closing properly, had inconsistent gaps, and there were other fit and finish concerns. Caliber continued attempting to adjust the liftgate and latch. When I returned on August 14, the liftgate appeared even further out of alignment and visibly shifted to the left as it closed in order to engage the latch. I reviewed this with management and documented it on video, and it was ultimately agreed that the liftgate needed to be replaced. Unfortunately, after approximately a month and a half in the repair process and multiple attempts to correct the vehicle, I am still experiencing significant issues. These have included loose and misaligned rear components/trim, the rear defroster not functioning, severe radio static/interference when operating the A/C, heat or defroster, and continuing drivability concerns. Ford also documented a transmission-fluid leak and recommended further diagnosis. Most recently, a windshield wiper came off and had to be reattached. I cannot independently determine the cause of every mechanical or electrical issue, but I can say that the vehicle has not been returned to the condition or operation it was in before the accident. I repeatedly raised concerns throughout the repair process and provided opportunities for them to be addressed. At this point, I have lost confidence in the repairs and am asking my own insurance company to independently evaluate the vehicle.
Customer Service - 2.5/5.0 -
The staff was generally courteous and there were individuals who made efforts to communicate with me throughout the process. However, customer service is also about following through and resolving the customer's concerns. I repeatedly raised concerns about the liftgate alignment, fit and finish, and other issues with the vehicle, and despite multiple repair attempts and the vehicle being in the repair process for approximately a month and a half, I continued to discover unresolved and additional problems. I appreciated the times management personally met with me and acknowledged some of my concerns, but ultimately I lost confidence in the process because the vehicle was returned to me with significant issues still unresolved. For that reason, I cannot give the customer service experience a high rating despite the staff generally being polite and professional in their interactions with me.However, their hands may bave been tied to to a limited budget from progressive insurance.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I would most definitely recommend this shop to everyone. Great customer service and great quality of work.
Repair Quality - 5.0/5.0 -
Jose and his team went above and beyond with my car I am very satisfied this was my second time here and I will return if needed! Love this shop
Customer Service - 5.0/5.0 -
Amazing customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone I engaged with at Caliper was great, especially Jose who managed the repair process end to end and stayed late on Friday night so I could pick my car up before the weekend.
Customer Service - 5.0/5.0 -
As I said previously Jose went above and beyond throughout the repair process.
Returned Clean
My Experience - 5.0/5.0 -
Whatever you guys are doing to keep your employee's happy and getting work done. Keep it going. Been here twice in 2 years and both times, hands down best experience. Everyone is nice, EVERYONE! The work is amazing, I liked the commutation and never making me feel foolish for asking any questions. Thank you 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience getting Tesla hood painted. Keep in the loop the whole time. The manager introduced himself, was very knowledgeable and helpful!
My Experience - 5.0/5.0 -
You guys kept me well informed I’d like the app where I could watch the progress so there was complete transparency car looks great so I’ll recommend you to those who ask.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
excellent work and customer service!
My Experience - 5.0/5.0 -
The best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best of the best.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
José was exceptional; he provided me with the most excellent customer service and swift delivery of my vehicle. He kept me updated without the process and was very thorough when explaining it. The staff was friendly and welcoming, and Calliber’s workmanship is next level. I’m very impressed and pleased with my experience with Jose and Calliber Collision. Thank you!
Likely to Recommend - 5.0/5.0 -
Caliber Collision all the way!
Repair Quality - 5.0/5.0 -
The quality is superior! My car looks just like it did before the accident. The color match is perfect.
Customer Service - 5.0/5.0 -
José and Liana made this an excellent experience for me. José was very professional, courteous, and friendly. He kept me updated throughout the process and made sure everything ran smoothly. I was pleasantly surprised of how it only took a week for my car to be ready. That’s amazing! Thank you José and Liana 👏🏼😎
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jose was the best! Very responsive and always contacting me with updates!
Customer Service - 5.0/5.0 -
Jose was the best!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everybody was so helpful and kind! Very communicative and my car was really really well taken care of. Thank you!!