Caliber - Valencia

4.9 (6,915reviews)
98%
25238 Anza Dr,  Valencia,  CA  91355

In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Volkswagen

Reviews (6,915)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. Communication stands out as a major strength, with service advisors providing regular updates throughout the repair process, keeping customers well-informed at every step. The shop consistently delivers repairs on time or even ahead of schedule, with many customers expressing pleasant surprise at faster-than-expected completion times. Quality of workmanship receives high marks, with vehicles often looking brand new after repairs and paint matching perfectly. The cleanliness and detailing of returned vehicles exceeds expectations, and the overall customer experience is described as seamless, professional, and stress-free.
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"Superb. Outstanding from start to finish. Looked brand new."
"This place is unbelievable. They are the nicest and friendliest repair shop I've ever been in. They finished the work way before ..." Read more
"... with contacts to call in case I had any questions. Everyone was so helpful - it felt like they took a personal interest in providing excellent service. I've already ..." Read more
"... informed on the process and progress on the car. Got my car back earlier than expected! Was super happy about that! Great customer service Highly recommend ..." Read more
"Super fast Nice staff Fast, easy, and job done right."
"Ready early. That was great. Definitely! Service could not be better. We are returning ..." Read more
"They even honored a rush request, which was a huge help given that I had to turn my car back into the dealership!"
"I was surprised that it was ready in one week"
"They left updates almost daily, with contacts to call in case I had any questions. Everyone was so helpful ..." Read more
"... was good. So I do believe it was delivered on time. They call either every day or every other day and update you on the status of the vehicle. The service has ..." Read more
"Quick, thorough, and efficient. Excellent communication! The vehicle looks like new! Highly recommend!!"
"I was informed of everything from the time I dropped my car off to the pick-up time. Yes, as I was shocked that ..." Read more
"Lacked communication, myself and my insurance adjuster made multiple attempts on status The grill is back ordered, ..." Read more

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Painless process. Everyone I worked with, especially Jose Fernandez, were pleasant and knowledgeable. I very much appreciated the rides from and to my house, too.

Customer Service

Everyone were great, but special shoutout to Jose Fernandez and John who drove me from/to my house.

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Definitely would recommend

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Great

Customer Service

Wonderful

Returned Clean

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I took my car back last Monday to adjust my parking sensors on my rear bumper and I had to wait for almost 2 hours at the location without been asked if I need a ride to work. I lost 2 hours of work on that day. They fixed my parking sensor and Jose was really helpful, but they left 2 tiny chips on my bumper after working on it. I will not make this a big deal because they are tiny, but I'm disappointed.

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Jose was very attentive and helpful.

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My Experience

Everything was great the service was great and my car looks like new

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Hope I don’t have to recommend them, but if I am recommending anyone to get work done on there, Vehicle body caliber would be the only choice

Repair Quality

Great work – – cannot tell there was ever any damage there – – communication was excellent and work was really done ahead of schedule which I appreciated

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Returned Clean

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Caliber Collision was great. My experience with Travelers insurance has been unsatisfactory. My vehicle sustained damage to a critical area of safety for the driver. The crush zone of an automobile is the front bumper, grill, hood and fenders, and front doors, which are designed to protect the driver. The maximum amount of protection is to use actual manufactured parts in these areas to maintain maximum safety. Travel Insurance has refused to pay $130.00 difference for the manufactured driver’s side front fender rather than an aftermarket fender at a lesser cost. The insurance company position is they don’t have to use manufacturers parts, therefore as a matter of policy they will pay for aftermarket parts in general. Apart of restoring my vehicle in the same condition it was prior to their clients actions damaging it would include a factory fender. My vehicle was legally parked. Travelers insurance client negligent driving 100% caused all the damage. Due to her poor driving I’m out $130.00 to restore the vehicle as it was prior to her hitting my vehicle. Travelers insurance has failed to make me financially whole. My only daughter drives this vehicle and it should be as safe as possible which gives her and her parents piece of mind. It should be further noted that all Collision Repair businesses will recommend manufacturer parts on the stress zones. The areas that protect the driver as mentioned above

Customer Service

They were efficient and kept us informed during each state of this repair

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Joe took care of my car in a timely manner & I couldn’t thank him enough ! A true professional I would recommend caliber collision to everyone!

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Returned Clean

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