North Texas Collision Center Gp

4.9 (521reviews)
97%
2625 S Great Southwest Pkwy Ste A,  Grand Prairie,  TX  75052
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In operation 13 years, 3 years at this location.

North Texas Collision Center is a family owned and operated local business catering to the DFW area. We celebrated our 10,000th repair in 2017. We focus on high-quality customer service while restoring your vehicle to its “pre accident” condition. As a customer, we know you have the right to choose any collision center to work on your car. Our body shop has been working effectively for years keeping customers and Insurance Companies updated on the repair process. As our expert technicians work on your vehicle, they are making sure they have everything needed in order to repair your vehicle. We advocate on your behalf to get everything repaired per the manufacture requirements. Quality: Our quality is embedded in our people and we expect it to be visible in every aspect of our company. We encourage feedback to ensure quality is seen in every detail of our organization. Integrity is the source of our passion for quality.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (521)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. The friendly, professional, and attentive staff received high marks across numerous reviews. Timeliness was a standout strength, with many vehicles completed ahead of schedule. Regular text and call updates were widely appreciated for keeping customers informed throughout the repair process. Complimentary interior and exterior cleaning was a pleasant surprise for many. A few customers noted areas for improvement directly in their feedback, including clearer upfront communication before work begins, more thorough final inspections before vehicle delivery, and expanded bilingual staff support to better serve all customers.
AI-Generated from reviews written in the last 12 months
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"... repair itself was completed faster than expected, and the quality of the work is impressive—my bumper looks brand new, and the paint matches perfectly. They also kept ..." Read more
"They were very friendly, efficient and the job they did was excellent with a great price!! I was very pleased!"
"... vehicle. Repairing my vehicle to my utmost satisfaction.Very precise on the repairs, repairing everything in a timely manner, and to top it off the whole crew is so friendly ..." Read more
"My repair was finished before the estimated date. the quality of work was satisfactory and complete. the team was very friendly, helpful and honest."
"Had a few blemishes and scratches, but customer satisfaction grantee."
"... rental. I was happy with the end result and that they finished earlier than expected" Read more
"Everything seems to be all fixed and before estimated date. Also washed and vacuumed my car so looks great."
"... they communicate very well throughout the process. My car was completed in a timely manner and they did a walk around to ensure I was satisfied ..." Read more
"The absolute best shop to work with! Communication was great and my vehicle looks great!"
"Very quick with repair and good communication by text on update on your vehicle."
"I was updated every step of the way during the repair process!!"
"Totally dissatisfied. The service was expensive, poorly communicated, and not worth the money. The shop did the work without confirming first. I ..." Read more
"Good work on fixing the vehicle, just hoped thered be better communication when the pickup time was being pushed back. Other than that vehicle was ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks so much and great work

My Experience

But the dash warning light keeps saying the hood is open…I’ve checked more than once and the warning won’t go away…not a problem if it continues I will go by the shop and let them take a peek👀👍😇🙏🇺🇸

My Experience

I love the fact that I could keep up with the whole process of my car ..I also received a call to let me know that my part was delayed and one back let me know it was there and they are putting the finishing touches on my car ...Yall have a great team .When I went to pick up my car and drop it off ..I was greeted with a smile and warm welcome ..EVERYTHING WAS EXPLSINED TO ME OF WHAT WAS ABOUT TO HAPPEN..I FELT LIKE IT WAS IN GOOD HANDS ..THE STAFF DID A GREAT JOB ON MY REPAIRS ..THANKS TO ALL THE STAFF

My Experience

Likely to Recommend

I would definitely recommend them

Repair Quality

I was very satisfied with her work. They did a good job. I was very very sad.

Customer Service

They were very helpful and as it all my questions, I was very satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend this place to all my friends and family!

Repair Quality

Amazing work

Customer Service

Wonderful work!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Was great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Good

Repair Quality

Good cervice

Customer Service

Good service

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

En general, todo estuvo bien; sin embargo, la entrega de mi camioneta tuvo dos situaciones que considero importantes y que me dejaron bastante inconforme. La primera, y definitivamente la más grave, fue que los vidrios no fueron limpiados correctamente. Al manejar durante la noche y por la mañana, la visibilidad se veía seriamente afectada debido al residuo que quedó en los cristales. Esto representó un riesgo real para mi seguridad y la de mi familia. Lo más preocupante es que posteriormente las mismas personas que trabajan ahí me informaron que el problema se debía a que había quedado una especie de película o residuo en los vidrios. Considero que un vehículo no debería entregarse al cliente sin haber realizado una revisión completa, especialmente de elementos que pueden afectar directamente la seguridad al conducir. El segundo problema fue que faltaban algunas piezas por colocar. Lo que me molestó particularmente es que ustedes ya tenían conocimiento de que esas piezas no estaban instaladas y aun así me entregaron la camioneta sin informarme. Esto es todavía más preocupante porque ustedes sabían que yo tenía un viaje programado inmediatamente después de recibir el vehículo. Entiendo que pueden existir detalles o retrasos, pero considero que la comunicación con el cliente debe ser clara y oportuna, especialmente cuando se trata de un vehículo que se está entregando como terminado. Espero que estos comentarios sean tomados con seriedad y que se mejore el proceso de inspección y entrega de los vehículos, para que ningún otro cliente tenga que salir del establecimiento con problemas que puedan poner en riesgo su seguridad.

Customer Service

Considero que también hace falta contar con más personal bilingüe. Fue bastante preocupante y frustrante no poder comunicarme adecuadamente con el personal de oficina. Cuando se trata de la entrega, reparación o cualquier situación relacionada con un vehículo, es muy importante poder explicar y entender claramente la información, especialmente cuando pueden existir temas de seguridad o detalles que el cliente necesita conocer. Contar con personal que pueda atender a los clientes tanto en inglés como en español mejoraría considerablemente la comunicación, la confianza y la experiencia del cliente.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

NTTX GP was amazing. They were very professional and updated me with each step and transition of the process.

Likely to Recommend

Repair Quality

NTTX GP was amazing . They always kept me informed about the whole process

Customer Service

Carol and Joe were very friendly and professional .

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100% recommend

Repair Quality

I very happy whit the job, the employees are very friendly and did excellent job. 100% recommend 👌

Customer Service

The receptionist is very friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Missing parts on car that had to be ordered and will be installed when part arrives.

Customer Service

Joe and wife amazing people, the shop took a bit longer them expected but they always called and let me know of the issues. When job was completed there ar was missing parts and they had to order it.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you North Texas Collision Center for repairing my Ram truck to showroom condition. The body work and paint job looks flawless. I'm very happy with the end product.

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