Northside Collision Syracuse

4.4 (250reviews)
92%
1135 W Genesee St,  Syracuse,  NY  13204
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Shop AssistantSparkles
Services
  • On-Site Car Rental - Enterprise®
Payment Types
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (250)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The frequent text updates and proactive communication were highlighted as standout features, keeping customers informed throughout the repair process. Staff professionalism, friendliness, and willingness to help were repeatedly commended. Many customers appreciated vehicles being completed ahead of schedule, and the added touch of interior and exterior cleaning was a pleasant surprise for several. A few customers noted areas for improvement directly from their experiences, including occasional delays due to parts availability, isolated instances of incomplete repairs requiring return visits, lack of credit card payment options, and in rare cases, insufficient follow-up communication. Overall, the majority of customers expressed high satisfaction and willingness to recommend the shop to others.
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"The process was amazing start to finish. The communication was always amazing. Every staff member I had the pleasure to work with was courteous and professional. ..." Read more
"Great service! I was notified almost daily of where in the process the repair was. The car was finished in the date it was promised. ..." Read more
"The lack of communication along with updates were non-existent. Had my car for a whole month to fix tire and steering ..." Read more
"... am so happy with the way the car turned out, and the frequent text updates were so appreciated. Just an easy process all around, including the collaboration with ..." Read more
"Everyone was pleasant and efficient. I was a bit disappointed by a lack of communication despite Northsides efforts to do so. I asked for a headlight ..." Read more

My Experience

it was done in a timely manner thank you guys so much

Likely to Recommend

Repair Quality

Excellent work! Never know there had been damage!

Customer Service

As usual, no problems whatsoever

My Experience

I was so happy when I seen my car .. it just looked good inside and out .. thank you guy!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The mechanic shop didn't actually check my front end like I had asked them to do multiple times they did not shake it down it they would have I would not have to be taking it to a different place to have the suspension look at because the suspension should not be making a ton of noise every time I hit a bump with the truck and the side that was hit hub should not be clicking constantly going down the road. Lastly I would love to know how they checked the tie rod because my front end passenger (the side hit) (while jacked up) should not have as much play as it does if there was "nothing wrong with the tie rod". when it has never done that before I would love to know how all this was missed by your team and y my body parts couldn't be put back on straight if there was nothing wrong with the cab of frame.

Likely to Recommend

Repair Quality

It's sad my truck has to go to a different shop to be fixed because you guys didn't fix it right

Customer Service

My Experience

Professional, polite, and prompt - a pleasure to do business with you - thank you.

Likely to Recommend

Repair Quality

Very quick work. Everything looks and works like brand new. Highly recommended.

Customer Service

Friendly, polite, and informative.

Returned Clean

My Experience

Ian and the front desk associate were very polite, prompt, and professional. Thank you. 🙏🏻❤️

Likely to Recommend

Repair Quality

Customer Service

My Experience

Like new.

My Experience

Everyone that I dealt with was so professional helpful and genuinely nice. It was a great experience and would highly recommend.

Likely to Recommend

Repair Quality

My N is missing couple scratches on my bumber iknow the i was loose but nowvits gone

Customer Service

Likely to Recommend

Repair Quality

The repair turned out great! And they had it finished before they said they would!

Customer Service

They were extremely helpful!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Incredible service- managed the timeline and communications. Finished ahead of schedule - cannot recommend enough - shout out to Ian R and team

Likely to Recommend

Repair Quality

Incredible service. Seamless and exceptional communication during the entire repair as well as timelines - was able to receive my vehicle back ahead of schedule which was a pleasant surprise-!

Customer Service

Special shout out to Ian R and the team

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

You guys are very nice my car looked amazing thank you tell them

My Experience

Ian and mark were great! Car looks amazing

Likely to Recommend

Absolutely

Repair Quality

Kept us informed every step of the way and completed the job in a timely and professional manner. Highly recommend.

Customer Service