Northtown Collision Centre
In operation 36 years, 12 years at this location.
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- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 9:00 pm |
| Tue | 7:30 am - 9:00 pm |
| Wed | 7:30 am - 9:00 pm |
| Thu | 7:30 am - 9:00 pm |
| Fri | 7:30 am - 9:00 pm |
| Sat | 7:30 am - 9:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
There are some missed paint spots on my bumper
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Absolute painless experience.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Depends highly on the reply from this survey
Repair Quality - 2.0/5.0 -
The car's battery was dead and had to be charged. Was it even road-tested before the handoff? Also, there was NO gas in the tank. This is not the level of customer service we've come to expect there, and would appreciate an explanation
Customer Service - 2.5/5.0 -
people are polite, but as mentioned previously there were two huge service issues
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The girl that checked me in was very nice, and the guy that checked me out as well was extremely nice!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
very happy with the way Steve he prepared our estimate. The car was repaired right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, great staff
Customer Service - 5.0/5.0 -
Great 👍 always 👌 thank you
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good communication with updates. Excellent repair work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Paul and Larry - from day ONE of bringing my car in after being t-boned and extensive damage - made me feel completely at ease - knew I was extremely nervous after the accident and completely overwhelmed with the insurance calls texts etc - they took over the whole process and I was so relieved that they would handle everything - Paul went out of his way to explain everything to me - kept me informed during the whole process - even brought my car next door for inspection since I had to cancel obviously - they both went above and beyond every step of the way - I am singing their praises and will DEFINITELY RECOMMEND Northtown Collision - solely due to Paul and Larry - they made an awful time in my life easy - they took the burden off my shoulders (sore shoulders I must say) it was like having family members taking care of me - Oh and by the way - my car looks PERFECT :) Thank you again Paul and Larry - so much !
Customer Service - 5.0/5.0 -
See previous comments
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0 -
The finished product is perfect so far. No issues with the repair. CUSTOMER SERVICE IS ALTOGETHER LACKING.
Customer Service - 1.0/5.0 -
My car was at North Town for 2 months. I was originally told it would take two weeks once the parts were in. In early July I was told the parts were all in and the car repair would be completed in in about a week. I called a week late but was told they needed to special order a part and it was on back order. I called a week later and was told the part was in and they can finish. I called a week later and was told it would go next door to the dealer for inspection. I called later that week and was told they contacted the insurance company for permission to add for tie rod work at the dealer. Because I have gps on the car I was able to see that it didn’t move from its parking space for 10 days. I called and asked again and finally I was told that they would make sure the car is repaired by the following Monday. I receive the car on Wednesday of the following eeek. When I picked the car up I was charged my deductible and given my keys and on I went with no one explaining anything about the repair. Additional most times when I called for updates I was told that they would call me right back but out of many calls, I received a call back once. I had to call every Minute bday or Friday for two months for updates. I would have been fine if I was told it could take up to two months to repair from the beginning. The repair cost over $20,000 and the finished product seems perfect at this point but customer service is most definitely lacking. For weeks I was told the car would be ready the following week but it wasn’t. Again, if I was told it can take two months, I would have called in two months, not once or twice a week.