Northtown Collision Centre

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

I was told my car was totaled even got a check sent to me then I was told it wasn’t totaled and they had my for almost 8 weeks this was so unacceptable. Each time I would talk to some and get a different. Never got call backs after leaving several messages. This was the worst experience I have ever had.

Customer Service - 4.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

I picked up my vehicle after being in the shop for 2 weeks. After getting it home, I noticed 2 scratched on my bumper from someone pulling out the back seat. As well as overspray on parts that it shouldn’t be on. Plus grease prints on my headliner. Needless to say I’m not impressed or happy.

Customer Service - 3.0/5.0 -

Thought communication could have been better. Said my car would be there for 4 days and it’s was over 2 weeks.

My Experience - 5.0/5.0 -

Everything went smoothly and the work was timely. The car looks brand new again!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

So far good job keeping an eye on my lift gate as I feel I have to slam it to close it correctly

Customer Service - 5.0/5.0 -

Everyone was very friendly and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did a PHENOMENAL job !!! I was rear ended by a girl, at a stop sign. My car looks better than brand new! Thank you!!!

Likely to Recommend - 5.0/5.0 -

I would definitely recommend them

Repair Quality - 4.5/5.0 -

I was greeted immediately and my rental was arranged for me. They kept me informed and were great to work with.

Customer Service - 5.0/5.0 -

Very happy with the customer service. They completely took care of me.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Explained

Repair Quality - 4.5/5.0 -

Knowledgeable, professional, fully explained whats needed , always responsive. Highly recommend !!

Customer Service - 4.5/5.0 -

Explained earliet

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work on the truck is great! It’s not just patching things up. It’s attention to detail and to get the job done right the first time..

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me informed every step Of the way Easy intake and out take Very pleasant

Customer Service - 5.0/5.0 -

Very pleasant and informative

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was completed quickly and excellently done

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I've had the vehicle back for 2 weeks. 9 out of 10 as I wait to see if any issues come up.

Customer Service - 4.5/5.0 -

It was confusing as the repair required both collision work and service work (calibration of the blind spot detection, cross traffic detection) and I would have to make multiple calls to each department to determine the status of the repair.