Northtown Collision Centre

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

I had a bullet wound on the hood. They only replaced the hood, not the other obvious surrounding damage to the car. I left without signing completed and did not pay deductible. They will get 250.00 and signature once job is adjusted and complete. I feel very disappointed and maybe My car was rushed because of the holiday. My insurance company suggested somewhere else but I opted for northtown since I am longtime customer.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Northtown Collision done an awesome job on the work I had to have done and in a timely manner I didn't expect to get my car back as soon as I did Love the work they did💖

Customer Service - 5.0/5.0 -

Northtown has a very professional staff

Likely to Recommend - 5.0/5.0 -

Completely satisfied

Repair Quality - 5.0/5.0 -

Thought the repair took a little bit longer than most shops, but I must admit it was well worth the wait Northtown is the only place if you want your car to look like new

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work done on my Volvo was amazing. Your team did an outstanding job. I cannot even tell the car was ever in an accident. It looks brand new and the paint is a perfect match. Am very, very happy with the results!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Northtown automotive did excellent job on my vehicle. I like how they kept me a prize of all the transactions and how I was notified when and how much longer it would be customer service was excellent

Customer Service - 5.0/5.0 -

They were amazing

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

The front end was not even all the way across and had to be taken back. The issue was corrected and I’m satisfied now.

Customer Service - 5.0/5.0 -

Always pleasant and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The only thing that could have been better was a fresh car wash/detailing to restore the car to prior cleanliness.

Customer Service - 4.5/5.0 -

The service personnel were very helpful, however there must have been one time the personnel from the collision shop might have miscommunicated with the NYCM representative who thought my car was supposed to be finished the next day and then the NYCM representative only extended my rental by 2 days when the car had 2wks of labor left. This caused extra time and efforts for me to get NYCM to extend the rental as needed

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

I had a small ding with paint repair. When you look at the line on the car, it was not restored to original condition.

Customer Service - 2.5/5.0 -

They were OK. Nothing special.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

Picked up my vehicle after they said it was complete and there was a loud scrapping rattling noise when I accelerated and a stop/start system unavailable warning. I brought it back the next day and they said I’d have to leave it there but they didn’t have a rental available. They said I could come back Saturday at 8 am when they had a rental reserved for me. I came back Saturday and they said they don’t know how a rental was reserved and that the rental place was closed. I waited for an hour for the other rental place they worked with to open and they didn’t have anything so I waited another hour for my boyfriend to make the 40 minute drive to pick me up. Monday they said it was fixed picked it up and it was exactly the same so I brought it back and had to find a way home. Tuesday they called again said it was fixed and so far the car has been okay.

Customer Service - 3.5/5.0 -

Most of the people were nice and understanding but they’re returning cars that aren’t fixed and reserving rental cars when they’re not actually available.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

There was over spray on the driver side mirror glass, the bright metal window trim and on the door paint. All on the opposite side of the repair. The car was delivered dirty. Further for 2 months the shop did not order repair parts. They forgot.

Customer Service - 3.0/5.0 -

Called after waiting 1 month for parts was told they will call me when received. Except they were never ordered until a month following that 1st call I initiated.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

2 months in the shop and it needs to go back because the paint job is terrible

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

I am a repeat customer at Northtown for 20 years but this was a first time w Collision. They were above and beyond professional - always respectful, courteous and their competence in repairing my car is phenomenal. The entire team from front office to the auto techs were A Plus in every way. My family and friends are amazed at the work they accomplished making my Forester look brand new after the extensive damage resulting when the distracted driver hit me. . When Steve walked me to my car I couldn’t believe how gorgeous it looked . I am so very grateful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Northtown Collision did a superior job repairing my accident damaged Forester. The car looks brand new and all systems work. There were supply chain issues getting the last needed parts so there was delay in getting my car back but once the parts were received Northtown worked 24/7 over 4 days duration involving the repairs and then the painting and then the alignment etc. My vehicle is perfectly repaired. I highly Northtown Collision. A live person always answered the phone - all staff were professional, respectful and courteous in any interaction I had through the process.

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 1.0/5.0 -

Had car for 2 weeks before starting repair

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0 -

They were awesome. Did a great job

Repair Quality - 5.0/5.0 -

Awesome job you guys did. very very satisfied. Thank you

Customer Service - 5.0/5.0 -

Absolutely satisfied

Likely to Recommend - 5.0/5.0 -

You cannot get better help, serice or quality anywhere.

Repair Quality - 5.0/5.0 -

Amazing, wonderful, kind and knowledgable. Top notch service and totally helpful with rentals.

Customer Service - 5.0/5.0 -

Wonderful and amazing service in every way

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0