Northtown Collision Centre
In operation 36 years, 12 years at this location.
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- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 9:00 pm |
| Tue | 7:30 am - 9:00 pm |
| Wed | 7:30 am - 9:00 pm |
| Thu | 7:30 am - 9:00 pm |
| Fri | 7:30 am - 9:00 pm |
| Sat | 7:30 am - 9:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
rental car extended which was great - but not long enough to cover rental so multiple times threatening calls made by hertz that rental was overdue and required significant time to call hertz and northtown to resolve
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Terrible experience. I picked up my rental from enterprise on the scheduled day Northtown chose. 4 hours later I got a call that all my parts weren’t in. So I had to return rental and pick up my vehicle. Hours of time and aggravation since I live an hour away. Drove my damaged vehicle for about 6 more weeks. (I don’t blame Northtown for the parts shortage).. Went to pick up vehicle after repair. 1 part was missing and still is damaged to this day. Haven’t heard from them since. No coolant when I picked it up so I had to leave the car, again. Got it home the following day and noticed huge ugly buff marks in the black paint in my fender where they did paint work. I’m disgusted with the entire experience.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Poor communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Supposedly took 3 weeks to get the parts in then another 6 weeks to repair, inside of car was a mess when picked up.
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs look awesome. Only negative was the waiting for the parts.
Customer Service - 5.0/5.0 -
Always returned my calls promptly
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
After the initial repair my hood sensor was broken and they totally forgot to repair my rear view camera
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The best!! Dan is the man
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
In calling to find out if the parts came in to repair my car. A few people would be quite rude
Customer Service - 3.0/5.0 -
They Weren,t always understanding and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, polite staff, car clean and nice
Customer Service - 5.0/5.0 -
Very responsive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for courteous care.