Northtown Collision Centre
In operation 36 years, 12 years at this location.
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- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 9:00 pm |
| Tue | 7:30 am - 9:00 pm |
| Wed | 7:30 am - 9:00 pm |
| Thu | 7:30 am - 9:00 pm |
| Fri | 7:30 am - 9:00 pm |
| Sat | 7:30 am - 9:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car required multiple visits, due to a shop error. After the car was returned the second time, coolant was pooled on the motor and they didn't attempt to clean any of the coolant from the motor surfaces. This is causing the motor to smoke and smell like burnt coolant.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very happy with Northtown
Repair Quality - 5.0/5.0 -
Northtown took care of everything. I just needed to show up and follow their process.
Customer Service - 5.0/5.0 -
Everyone was patient, helpful and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
luv Northtown
Customer Service - 5.0/5.0 -
excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
repair was done as promised and consistent with agreed expense and time of completion
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
I was made to pick my car up from the back parking lot behind the gate and not given my receipt. No one went over the repair or told me what precautions to take while the paint cures.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Car was fixed on Monday didn’t get inspected calibrated and paperwork finalized until Thursday
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
car was finished sooner than promised
Customer Service - 4.5/5.0 -
Would have been better with more detail of what was needed for the repairs...
Likely to Recommend - 5.0/5.0 -
They do great work!
Repair Quality - 5.0/5.0 -
The people at Northtown Collision Centre were great! Very professional, understanding and helpful. My car had been repaired for a while, but they had to wait for the 2nd estimator to have Geico send that check to Northtown Collision Centre to cover the repair bill. I got to pick up my car this morning! It looks great!!
Customer Service - 5.0/5.0 -
Customer Service was excellent. They were very helpful and understanding.
Likely to Recommend - 2.5/5.0 -
Repairs took forever.
Repair Quality - 4.5/5.0 -
Quality is great! Everything looks amazing, however the repairs took a very long time and I never received an updates on my repairs unless I called to ask.
Customer Service - 3.5/5.0 -
Everyone was nice, but it was hard to receive any information on the timeline of repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I think they did a great job. They arranged for a rental car and cleaned the car too before releasing it to me.
Customer Service - 5.0/5.0 -
Steve and other staff were very pleasant
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
I’ve brought my car to this place before and they were leaps and bounds better in terms of customer service communication ensuring that the problem was fixed and identified and resolved that took 180° return and I have no interest and I’m returning to the shop again, and it should frankly be taken off NYCM‘s Approved repair shops because like I stated earlier they are overpriced. They do not fully identify the problem. they are quick to identify cosmetic issues and not interested in looking at anything additional in terms of the mechanics of the problem and or the car overall wholly dissatisfied and they were rude.
Repair Quality - 2.5/5.0 -
I’m not 100% confident that the totality of the problem was addressed, and when I brought that concern to the businesses attention, they disregarded my concern
Customer Service - 2.0/5.0 -
Their customer service personnel are quite rude. They lack all customer service skills beginning with a very basic, just having a warm and welcoming demeanor often quite irritated or annoyed with whatever questions you may have even when you’re trying to bring business to the shop.