Nourse Chillicothe Automall
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| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would tell them to ask for Mr Depew
Repair Quality - 5.0/5.0 -
After taking my car home and inspecting it, I found that the repairs were not totally completed. I couldn’t inspect it when I picked it up as it was backed up against a row of shrubs. The gentleman who waited on me just pointed to my key on the desk and told me to have a nice day. After arriving home and seeing that the repair was not completed, it was after 5 and your business was closed. Called the next morning and don’t know who I spoke with but he seemed upset that I said the work was not completed. He said bring it back. When I arrived after driving and hour there, I was met in the parking lot by Levi Depew, who looked at the car and agreed it wasn’t right. Levi was the employee who did my original estimate and was professional, nice and accommodating from the very beginning.
Customer Service - 5.0/5.0 -
I say 10 now as Levi Depew was going to make sure I left the second time pleased with the work. He even took me back to the repair garage, showed me what the did to remedy the problem and asked me if it met my satisfaction before they put it back together. There were a few other workers looking at the problem waiting for my answer but they never spoke.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My Ford F450. Involved in a front end collision; front left wheel/hubcap damaged, front bumper damaged, steering system damaged. Both the insurance company and Nourse representatives were notified of the steering system failure however, for some reason the repair supervisor claimed the damage was not listed on his work order. I specifically informed the Nourse representative of the damage and error code. Nourse repair had the truck several days longer than it should have until the repair tech figured out there was a steering system failure. When I contacted the repair section about the delay I was informed they had also found two cross-threaded lug nuts which ALMOST ALWAYS is a result of using impact tools to remove and replace lug nuts. Any trained and responsible repair tech knows lug nuts are screwed on by hand and a torque wrench is used to tighten them down. It seemed like the repair supervisor was blaming me for the cross threaded lug nuts even though it was found after Nourse replaced the wheel. This entire situation could’ve been avoided if Nourse representatives had listed the initial damages and observations from the owner. After this I would hesitate to have any further work done at Nourse or even recommend Nourse to others.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great, fast service!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0 -
The service was great everyone was very nice and we are very well satisfied with the job they done on our car . thank you norise
Customer Service - 5.0/5.0 -
Very well satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When my car got hit, I knew I wanted it serviced at Nourse. I bought it from there, and honestly have had zero issues with staff, or service, the whole time. I have to say I have not been disappointed by their staff, their communication is great and they kept me updated on my car. Hopefully I don’t have another accident, but if I do I know where I’m going!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely satisfied with the repairs. Levi went above and beyond getting it taken care of.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Nourse collision center is the best they have very friendly staff that great u with a warm smile and make sure ur every needs has been meet I have had several cars fixed by them and they are my first choice every time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0 -
Great work
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience with Nourse. Everyone was super nice, especially the manager. Everyone answered my questions. Norse did an amazing job on repairing my car. It looks great. I’m so happy. Thank you so much to everyone at Nourse.
Likely to Recommend - 5.0/5.0 -
I would very likely recommend Nourse to a friend or family member. I had a great experience with Nourse.
Repair Quality - 5.0/5.0 -
When I got my car back, I was so happy. They did a great job on the repairs.
Customer Service - 4.5/5.0 -
I received great customer service. Everyone was very nice, especially the manager, Jason.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was excellent. Having a rental car company in the same building was very convenient. I recommend the Nourse Body Shop in Chillicothe.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do a great job!
Repair Quality - 5.0/5.0 -
They always do a great job. Being contracted with my insurance co was great. All I had to do was drop my vehicle off and then pay Nourse the deductable when I picked it up. Great job and great service!
Customer Service - 5.0/5.0 -
Very friendly, answered all my questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great
Customer Service - 4.5/5.0 -
Didn't receive a timeframe until the halfway point