NW Collision Services

4.7 (338reviews)
95%
1130 SE Mlk Jr. Blvd.,  Portland,  OR  97214

In operation 13 years, 8 years at this location.

NW Collision Services was created in 2013 by David Hall. He's worked with some of the industry's most respected repair shops for over 15 years. ? Recognizing how much an auto collision interrupts busy lifestyles, David saw an opportunity to provide door-to-door concierge service, to save customers time and hassle. His team includes some of the area's most talented technicians, and includes state-of-the-art equipment and eco-friendly materials to get cars... and their drivers ... back to work! ? Schedule your estimate today by contacting David at [email protected] or call 503.616.8836.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
  • Vietnamese
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (338)

Customers say
Overall Customer Satisfaction
Customers are highly satisfied with Northwest Collision Services. They praise the excellent customer service, quality of repairs, and timeliness. Many customers appreciate the regular updates on repair progress and the friendly, helpful staff. The shop often completes repairs ahead of schedule, which is greatly valued. The detailing service and cleanliness of vehicles upon return are frequently mentioned as positive aspects. While most feedback is overwhelmingly positive, a few customers noted minor issues or delays, suggesting some room for improvement in communication and quality control.
Select to learn more
"The repair work that was done on my vehicle is of excellent quality. I am extremely satisfied with the work that was ..." Read more
"It is a beautiful job; it looks like new!"
"The repair was perfect! It looked brand new!"
"We are very pleased with the service. It took less than a week to have our car back. It looks like a brand new car. Staff are professional ..." Read more
"Great service, high quality results, and speed of repair"
"Way ahead of promised date, 🙏"
"Pleasantly surprised with two day turnaround"
"It was ready before the date it was promised."
"Nine days earlier!!!"
"... could have done a better job keeping me informed. The initial guess is to the length of time you needed to keep. My car was 10 days. It ended up being a month." Read more
"Great service. 💯 satisfied. I love getting updates on how the repair was going and they finished the repair way ahead of the scheduled ..." Read more
"Always regularly updated."
"Very responsive, highly communicative, does great work."
"... calls back and twice no return call ever occurred. I think you could have done a better job keeping me informed. The initial guess is to the length of time you needed ..." Read more

My Experience

Thank you so much for taking great care my car and it’s repair. You all are super helpful, efficient, and kept me updated all the way, and then you went above and beyond to accommodate me picking up my car. Thank you so much.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

NW Collision really did a great job, fixed my scraped bumper and installed a new rear taillight. They did an outstanding job color matching and were able to get the car looking amazing. Thanks!

My Experience

Every aspect. Great service

Likely to Recommend

Repair Quality

Did a great job. Car runs great.

Customer Service

Returned Clean

My Experience

Excellent HONEST professional service. Car like new. THANK YOU!

My Experience

Fantastic workmanship. Fast and kept us informed of status step-by-step. Fun to work with the friendly and responsive team.

Likely to Recommend

Repair Quality

Great customer service. Prompt to answer questions and keep you updated on status. Excellent quality work!

Customer Service

Returned Clean

My Experience

The work is excellent, the job was done early, and the car was returned washed and cleaned - way better shape than we brought it in! Thank you!

Likely to Recommend

Repair Quality

Repairs look great, the job was finished ahead of schedule and our truck came back cleaned!

Customer Service

Tram is on it- great communication, quick paperwork

Returned Clean

My Experience

After the repairs my car looked better than when it was brand new. The service is very professional, they provide lots of updates and accurate estimates.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Tram from Collision Services was very helpful and communicative throughout the repair process. The team kept me updated, and the car looks good so far after the repairs. I appreciate the professionalism and support provided during the process. Thank you!

Customer Service

Returned Clean

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Customer Service

Returned Clean

My Experience

My Experience

Excellent customer service. I greatly appreciate their support with insurance companies and rentals.

My Experience

Everyone is so kind and my cars always come back in amazing shape. Thank you

Likely to Recommend

Repair Quality

Amazing work! Staff are super friendly and knowledgeable. They also had my car done so quickly and gave updates along the way.

Customer Service

Returned Clean

My Experience

Thank you for your excellent service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you

My Experience

I was stressed about this accident and repair but was thankful how smooth of a process the NW Collision Services team made it. Appreciated the updates on how the repair was going and how quickly they were able to complete everything. They are on top of things and very friendly + helpful!

My Experience

Excellent people and excellent service. (:

My Experience

Súper fast and great customer service! Thank you!!!