NW Collision Services
In operation 13 years, 8 years at this location.
NW Collision Services was created in 2013 by David Hall. He's worked with some of the industry's most respected repair shops for over 15 years. ? Recognizing how much an auto collision interrupts busy lifestyles, David saw an opportunity to provide door-to-door concierge service, to save customers time and hassle. His team includes some of the area's most talented technicians, and includes state-of-the-art equipment and eco-friendly materials to get cars... and their drivers ... back to work! ? Schedule your estimate today by contacting David at [email protected] or call 503.616.8836.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Vietnamese
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was a lot of communication throughout my experience from setting up appointments, being in the office, and texts during service. This is the first time I had to use insurance to pay for a repair and y'all made it super simple!
Customer Service - 5.0/5.0 -
Oh amazing
Returned Clean
Likely to Recommend - 0.5/5.0
Customer Service - 1.5/5.0 -
Was calling in often which is good, but the last couple contacts where very misleading and ruined the whole experience
Returned Clean
My Experience - 5.0/5.0 -
The best customer service I have experienced in a long time. Consistent text updates were wonderful. Kept in the loop during the process. Don’t change a thing with your company and the car looks showroom again.
My Experience - 5.0/5.0 -
Best Colision ever, my car looks like new and thanks a lot for the really welcoming staff members
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John was knowledgeable and kept me informed
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very thorough and really nice people all around
Likely to Recommend - 5.0/5.0 -
Really had a great experience working with NW Collision
Repair Quality - 5.0/5.0 -
Nice work
Customer Service - 5.0/5.0 -
Everyone I came in contact with went above and beyond.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast, efficient, and lots of communication. I could not ask for more
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
John did an excellent job and provided great communication!! Thank you.
Likely to Recommend - 0.5/5.0 -
Not a chance
Repair Quality - 0.5/5.0 -
They took almost 3 months to fix my vehicle and once I picked it up I noticed a chip in my front bumper. I want them to refund that portion
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am missing my handicap sticker. I forgot to take it out when I left our car. I’m expecting a call tomorrow when they check with those who worked on our car.
Likely to Recommend - 3.5/5.0 -
I know it was a difficult ask for this to be done quickly when logistical problems happened all around but overall the car is done and running
Repair Quality - 3.5/5.0 -
It is not my car that was taken in. I do know my wife has an issue with the steering wheel sitting off center, almost like the tires were turned one way or the other before the steering column was put back in. She has some other issues I believe also
Customer Service - 2.5/5.0 -
Again it is not my car so I can only go on what she said. Seems like she got a bit of miss communication on when and what was happening and phone calls were not made in a timely manner after promises were made.
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the great work! I felt in the loop. Good communication with a long repair.
Likely to Recommend - 4.5/5.0 -
Took a long time to get fixed but I have nothing to compare it to so the 9 vs 10 is just the unknown
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was nice. Good communication
Returned Clean
My Experience - 5.0/5.0 -
Great job repairing this Subaru for the second time - hoping no one crashes into us a third time but we know where to go!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I didn't bring my car to NW Collision Services to get it back with two more problems. My head unit was destroyed & my rear driver side tire had a nail in it. I didn't bring my vehicle to you in this condition. Why did it come back to me this way. Whoever started my car & moved could see that my head unit was not working properly. This situation is extremely frustrating. I have to ride around with no music or ability to connect my phone to my car. I WILL NEVER forget this & I won't be quiet about my experience.
Customer Service - 0.5/5.0 -
You can't have good service when you damage my car & act like it is not a big deal.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car still has a serious issue
My Experience - 0.0/5.0 -
My left headlight and blinker so not work, when they worked before I gave them my car. I called yesterday to have them fix it and have not heard back.