Olsen Auto Body & Collision

4.9 (5,519reviews)
98%
1919 Humboldt St,  Bellingham,  WA  98225

In operation 45 years.

Locally owned and operated, Olsen Auto Body & Collision is a full service auto body repair shop. From the smallest scratch to a major collision, we do it all. Bring in your damaged vehicle and pick it up looking like new again. We will estimate your car, communicate directly with your insurance company for approval, order parts, repair, paint, and wash your vehicle. Anything we can’t do in house we will facilitate for you, like a wheel alignment or restraint system work. It will all be handled while your car is here and all you have to do is pick it up when it’s done. Our Office will be happy to help you to schedule your repair, assist in your insurance claim, set up a rental car and keep you updated while your car is in the shop. Just ask, we can help!

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri Closed
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Scion
Subaru
Toyota

Reviews (5,519)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as restoring vehicles to like-new or better-than-new condition, including impressive paint matching and thorough detailing. Communication stands out as a major strength, with customers appreciating regular text updates, proactive outreach, and clear explanations throughout the repair process. Timeliness is also highlighted positively, with many customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in receiving proactive updates, some instances where repairs took longer than initially indicated, and isolated quality concerns upon vehicle return. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"... giving me the peace of mind every step of the way. My vehicle looked brand new after their repairs and interior cleanliness was impeccable!" Read more
"Olsens is 100% the best auto body shop I have ever used in my life. The friendly professional staff along ..." Read more
"Could not be happier. The workmanship meets and or exceeds Toyotas Made in Japan 4Runner extremely high calibration EVERYTHING ! Got ..." Read more
"Amazing work !!!!! You make my 4 runner look better than new!!!!!! I was blown away by the way your job was performed, ..." Read more
"One of the best places to go! Amazing staff and above and beyond service!"
"They effectively completed the work both early and for substantially less than estimated."
"... which I basically didnt lift a finger for. Also, my vehicle was done in a timely fashion, in fact, it was done earlier than anticipated." Read more
"Everyone was very nice, professional and helpful. My car was done so quickly, and they kept me updated with text messages the whole time. Much appreciated!"
"I was told 2-3 weeks and it was over a month before picking up my car"
"... to understand. Mike was friendly and professional. The job was done faster than expected, too." Read more
"Every step in the process was very well managed. Clear communication and clarity about the process. Excellent updates and thoughtful approaches to ensuring ..." Read more
"... scheduling the estimate to doing the repair work with constant communication throughout. The work was completed within the time they provided which was very much ..." Read more
"I was very pleased with the frequent updates I was texted during the repair process."
"Olsen did a fantastic job communicating with us every step of the way; there were no surprises."
"... the approval process to get my Tacoma repainted. Communication in the beginning was rough, but improved once my truck was in service." Read more

My Experience

I appreciate the text communication on repair status and flexibility with pick up after repairs were completed. The work looks good and the service rep went over the details on delivery. Thank you!

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My Experience

Mike was an amazing touchpoint and technician, he was extremely communicative and upfront about potential expenses that would not be covered by insurance. The work itself was done extremely well. The paint match was perfect.

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Love Michael, he is extremely personable!

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My Experience

Very professional. Staff Very concerned about my repair. My Dodge Ram has 330,000 miles. Now it looks like 30,000 miles. Have four vehicles. Have had other repairs and paint jobs from their shop. Will always use them in the future

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Very happy with the repair work on my 24 year old vehicle. All in all, a pleasant experience indeed.

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My Experience

My Experience

Thanks guys!

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Great work and wonderful staff.

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Great job

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My Experience

Very positive experience with Olsen Auto Body. Excellent customer service, as was the repair on my vehicle. They kept me informed during the whole process.

My Experience

I cannot say enough good things about my experience here, but I especially want to recognize Brittany at the front desk. From the moment I walked in, she was absolutely outstanding. Before I could even think of what questions I needed to ask, Brittany was already giving me the information, explaining the process, contacting the insurance company, and making sure everything was taken care of. After dealing with the stress of having someone back into my car, it was such a relief to have someone make the repair process so easy. Brittany truly is the face of this company. She is professional, knowledgeable, kind, efficient, and genuinely cares about the people who walk through the door. Customer service like hers is becoming harder and harder to find, and she deserves to be recognized for it. The entire experience was seamless because they handled everything for me. I walked in expecting a headache and instead felt completely taken care of. Five stars without hesitation — and an extra special thank-you to Brittany. You are exceptional at what you do!

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Keep up the wonderful customer service and beautiful work. I will absolutely return.

Repair Quality

10 stars without hesitation — and an extra special thank-you to Brittany. You are exceptional at what you do!

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TEN stars without hesitation — MY CAR LOOKS ABSOLUTELY WONDERFULand an extra special thank-you to Brittany. You are exceptional at what you do!

Returned Clean

My Experience

My last name is Christianson

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Wouldn’t go anywhere else

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Excellent work!

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Great communication, friendly and happy

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My Experience

What a wonderful experience! Our car looked outstanding when we picked it up today, and it was very apparent that the Olsen Auto Body team took great care in repairing our vehicle. Brittney and Michael were a delight to work with and provided outstanding customer service. A truly rare experience these days and we are so grateful for your team and the great service. Thanks again!