O'neill's Body Shop,Inc.

5.0 (714reviews)
100%
2756 Kraft Ave SE,  Grand Rapids,  MI  49546

At O’Neill's Body Shop, combining quality craftsmanship with exceptional customer service has remained our specialty for over 50 years. Our professional and friendly staff know firsthand that car repairs can be stressful, time consuming and expensive — so we go the extra mile to help you after a collision. Whether assisting with repair-related details and insurance, using high quality parts and materials and providing superior workmanship — our highly-trained auto body repair technicians will get you back on the road quickly. O’Neill’s full-service body shop handles everything from small scratches to major collision repair, making us your one-stop shop for dents, windshield cracks and paint repairs for all makes and models, domestic and imports. No job is too big or too small for our qualified team. Our facility boasts three buildings specializing in different services. For more information or to schedule a free estimate, call us at 616.949.6840. Towing to our shop is available.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (714)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for exceptional customer service, with reviewers highlighting friendly, professional, and caring interactions. Communication stands out as a major strength, with customers appreciating regular updates via calls, texts, and emails throughout the repair process. Timeliness is frequently commended, with several customers receiving their vehicles ahead of schedule. Thoughtful extras like interior cleaning, detailing, and assistance with rental returns added to the positive experience. A few customers noted occasional delays in delivery dates and isolated repair concerns, as mentioned directly in their feedback.
Select to learn more
"... stress-free. Its rare to find a business that combines outstanding craftsmanship with such a high level of personal service. I would recommend this auto body shop without hesitation. ..." Read more
"They did a beautiful job repairing my car. It looks brand new! They were careful of the interior, as well as doing ..." Read more
"This place did a fantastic job on my car! Their work is beautiful."
"Quality of work is excellent. Severely damaged vehicle looked brand new after they worked on it. Thanks!"
"Great, Great and Awesome Job!! I would not trust another Body Shop like I Trust in You. The car runs so great and precise. The alignment ..." Read more
"Everything that was promised was done. Not only done but ahead of time."
"Service was very fast & completed in recordtime."
"It was ready 2 days before expected."
"Did a fantastic job and got my car back in one week."
"... and received updates while the work was being done. The work was done on time and everyone that worked there was friendly and helpful." Read more
"Great job on the repair. Very good communication. Every question I had was answered and all items on ..." Read more
"... Very respectful to my family and l and my vehicle❣️ Kept me notified every step of the way. I will recommend ONeills Body Shop to all my friends ..." Read more
"Loved how many updates I received regarding the repairs! Really put me at ease"
"... disappoints. Their work is beautiful, the staff is great, communication is excellent. Ill never go anywhere else." Read more
"Kept me informed with calls, email and text updates"

My Experience

So appreciate the extra effort to finish before the holiday weekend!

Likely to Recommend

Repair Quality

Great work and ahead of schedule!

Customer Service

As always, very friendly staff

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The repair job was done very well - Thanks!! Frequent updates were given. Everyone was very friendly!! Will be back - but hopefully not very soon:) Thanks so much!!

Customer Service

Returned Clean

My Experience

Appreciate Blake‘s consistent and personal follow ups on the progress and status of the repair

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Picked up my vehicle earlier this week and everything is back to how it should be. The team at ONeills did a fantastic job and we will trust them again if we need work done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Blake was very helpful and friendly. Our car was stolen and was returned to us better than when it was taken. Great service and people.

Customer Service

See my last comment.

Returned Clean

My Experience

I truly appreciate the care that went into an excellent job. everyone seemed to show a great deal of both professionalism and genuine concern. Blake and crew went above and beyond expectations. I would recommend the shop to anyone who needs quality repair work done.

Likely to Recommend

Repair Quality

Excellent people went above and beyond.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Thank you for vacuming

Returned Clean

Likely to Recommend

Repair Quality

They did a beautiful job repairing my car. It looks brand new! They were careful of the interior, as well as doing a great job cleaning the interior! I’m very happy with the job!

Customer Service

Great customer service. Everyone was very nice and listened to my concerns.

Returned Clean

Likely to Recommend

Repair Quality

Most of the work that was done was done very well. When I got the car back I realized the hood struts did not work and my remote starter no longer worked.

Customer Service

Returned Clean

My Experience

Definitely great experience! Everyone was friendly. I appreciated the communication updates. My car looked great when I picked it up. I will definitely recommend!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

nice job!

Likely to Recommend

Repair Quality

As always they did a great job for us

Customer Service

Returned Clean

My Experience

Blake was helpful and kept me posted on the progress of the repairs. Excellent service.

My Experience

Easy to work with; great communication; and it was a well done job

Likely to Recommend

Absolutely!

Repair Quality

very friendly and helpful. I loved getting the updates! Great communicators! They made the whole process very pleasant!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean